INFINITI of Tampa in Tampa including address, phone, dealer reviews, directions, a map, inventory and more

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4600 N Dale Mabry Hwy
Tampa, FL 33614

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Sales: 813-357-3668

Used Cars: 877-379-4576

Hours Toggle

Sales Department

Sun 12:00pm – 6:00pm
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 7:00pm
Sat 8:30am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of INFINITI of Tampa

Overall Rating:

4.6 (out of 5)

90% recommend this dealer

154 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Infinity QX30 - 2017 - Engine Light on.......

Reviewed by Tammy & David Brooks from Tampa, FloridaAugust 15, 2021

Infinity was absolutely awesome. My husband and I purchased a vehicle from Off-Lease in Bradenton, FL and we had (5) days or (500) miles, Eddie, Service Writer Manager was able to get our car in the shop for observation the very next morning. We knew exactly what the $$ amount would be for the research with the car to know what exactly was going on with it mechanically. We received a printed out report and was given the part number that was needed for the check engine light that was showing for the vehicle. We ended up keeping the vehicle. When we took the car back to Off-Lease on a Wednesday - they order the incorrect part for the car - Thank goodness for Infinity. The car goes back next Wednesday 08/18/2021 to get fixed with the correct cause of the engine light being on. Thank you Infinity and thank you Eddie!!

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Worst Customer Service Ever!!!

Reviewed by Jeremy Brunk from Wesley ChapelOctober 16, 2020

Zero stars for the dealership, service department, and Infiniti warranty service. I brought my 2017 QX60 into the service department to have the rims inspected for paint peeling on the spokes. The first thing said to me was that the rims had been repainted. Which they have not been...its factory paint. I showed the service manager on all of their used QX60s with the same exact rims, that they all had the same issue. Then I showed him on the two QX60s they had that were brand new, that the issue was on the new vehicles rims as well (just not as bad). But clearly that the way Infiniti applied the two tone paint to these particular rims is an issue and clearly as all their used QX60s had paint peeling in the same exact location and including my rims peeling in the same exact way. After Infiniti warranty denied the claim as the service manager submitted the warranty claim with "rims have been repainted" even though they have not been and showed the issue existed on every new and used QX60s they had on their lot that had the 20"rims. They proceeded to lie to me by giving me Infiniti Consumer Affairs number to call and appeal the warranty denial. Spoke with Infiniti Consumer Affairs, who admitted there is no appeals process once warranty claims denies a claim. The consumer affairs agent said dealerships will tell costumers that they can appeal the warranty denial and to call Infiniti Consumer Affairs to just get them to leave the dealership. I have contacted the Better Business Bureau who have opened a case to mediate/arbitrate with Infiniti Warranty. Will never purchase another Infiniti again! Dealership, Service Department, and Warranty Service is the absolute worst. Also, STAY AWAY from these 20" rims they offer on the QX60...they way the paint is applied is defective and the paint will peel given a few years...I am not even out of the factory bumper to bumper warranty period and yet Infiniti denies there is an issue.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Jeremy, Thank you for your review of our dealership. We strive to provide excellent customer service, so I apologize for any disappointment you experienced. These decisions are fully made by INFINITI's warranty department, not INFINTI of Tampa, so I do apologize as INFINITI warranty issues are a separate entity from us. We are sorry that we did not meet your expectations. Alex Glickman, General Manager, 813-324-2866

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Great Service ! Chris Landry and Infiniti of Tampa

Reviewed by Mills Brockman from LutzJuly 01, 2020

Chris Landry does a great job at their Service department. I will certainly go back to Infiniti of Tampa as long as he works there in the department .

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Mills Brockman, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

About INFINITI of Tampa

INFINITI of Tampa is the best new used & Certified Pre-Owned dealership in South Florida Tampa Clearwater and Orlando areas. We also offer great rates on used cars & used trucks. Our auto financing options are vast and you can get pre-approved on a loan in seconds. We also offer a world-class auto service center repair & maintenance shop. Stop searching for other INFINITI stores and dealerships to visit INFINITI of Tampa today.

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