Taverna INFINITI North Miami

I purchased a 2023 Polestar 2 from this Dealership from Yunior August of 2025 it is now February of 2026 and I still do not have my Hard Plate I was issued two paper plates, the second one was not legal because I was suppose to get my Hard Plate after the first temp tag, I have been calling since Oct 2025 I was told it was lost and I had to wait on my state, I made a call to Miami DMV and New Orleans DMV and was told my paperwork for my hard plate was never filed on top of the car being delivered with one key and a activity key that does not work so i cant even do updates on the car also the car was delivered with a cracked windshield a broken armrest and buffed out paint spots, I was told it would be fixed when I asked could they pick up the vehicle, once I agreed they started saying it was the transport truck and I had to contact them, Now I am being told to create a ticket when I had one ticket in they closed it without rectifying the situation they just transfer you hang up on you or ignore you, I don't understand how they are able to get away with defrauding this many people, seem like they do this to people who live out of town, I am devastated, I have a vehicle I am paying a note on and i cant get a brake tag or drive the vehicle because in the state of Louisiana the car is considered illegal and I can be arrested if caught driving

I live out of state it's been 3WEEKS LATER since it was delivered to my home NO TEMP TAG!!! NO TITLE!!! It has to sit in my drive way I can't even drive it. When I called to discuss and resolve all I get is put on hold hug up on sent to voicemail, hung sent to disconnected #s calling all day and night Still No response !!! I'm going to contact their local police department and see if there is any immediate action I can take from out of state.

I recently purchased a car and had the pleasure of working with Andre Sierra. From start to finish, he made the entire process smooth and stress-free. What stood out most was his patience and willingness to listen—he never rushed me, and he took the time to answer every question thoroughly. As a woman shopper, I truly appreciated his transparency and respect. He explained each step clearly, provided honest information, and made sure I felt confident in my decisions. There was never any pressure, only genuine support. Another highlight was his responsiveness. Anytime I had a concern or needed clarification, he promptly returned my calls and followed up to ensure I was comfortable with the process. That level of attentiveness gave me peace of mind and showed how much he values his customers. Overall, Andre exceeded my expectations. He combined professionalism with genuine care, and I would highly recommend him to anyone looking for a trustworthy and reliable car buying experience.