Orange Coast INFINITI in Westminster including address, phone, dealer reviews, directions, a map, inventory and more

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15550 Beach Blvd
Westminster, CA 92683

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Hours Toggle

Sales Department

Sun 9:00am – 7:00pm
Mon 9:00am – 8:30pm
Tue 9:00am – 8:30pm
Wed 9:00am – 8:30pm
Thu 9:00am – 8:30pm
Fri 9:00am – 8:30pm
Sat 9:00am – 8:30pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 8:00am – 5:00pm

Reviews of Orange Coast INFINITI

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.4 (out of 5)

65 out of 77 people said they would recommend this dealer

2 (out of 5)

Easy Sales, terrible customer service

Reviewed by Jeffrey Holmes in Westminster, CAFebruary 13, 2021

What can I say.... we bought a 60k BMW. One of the most expensive cars they sell at the dealership. They didn’t know anything about the car, the salesperson Jeffrey, was very nice to us but he didn’t know anything. It was definitely an easy sale since we know what we wanted. I had to take the car to a BMW dealership to be able to know more about it. Then the car had a scratch and I asked if they could take care of that, the salesperson said to not worry and that he was going to call me to be able to bring the car so someone would be able to do a touch up paint. Well, he never reached out so I did. He never got back to me. I also tried to connect the keyless bmw card while I was at the dealership and it gave me an error. Of course they didn’t know what was happening, so I had to call BMW and they actually told me that I needed to send the paperwork of the car being under my name now. The person at the dealership said I would receive the paperwork in 6 days. It’s been 3 weeks and I still haven’t received anything. I texted the salesperson who sold the car to me, and he said he was going to talk to someone so they could check the status of my paperwork. Guess what... no one has contacted me still and the salesperson didn’t reply when I asked for a phone number where I should call. Saying this, I don’t care if you’re buying a 10k car or a million dollar car! We should expect the salesperson that will be earning a commission from it, to know about the car they are selling! We should expect to at least hear back from the salesperson or the dealership. We should expect good customer service overall and not this crappy service I received

Customer Service 1

Buying Process 3

Quality of Repair 1

Overall Facilities 2

Maximum rating = 5

1 (out of 5)

Lies and excuses

Reviewed by Jeffrey Holmes in WestminsterNovember 23, 2020

Salesman Jeffrey Holmes eventually delivered my Infiniti after not showing up the first time it was scheduled. He always had great excuses. Upon delivery I noticed that all the floor mats were missing. He said that floor mats were guaranteed with every Certified vehicle. He promised me that he would have them shipped to me the next day. I even wrote a note on the contract that they were missing, just do be sure there was some sort of proof. Jeffrey called to tell me that he was driving them over to me instead of shipping them. Guess what, he never showed up. He dodged my calls for a week. Then I was able to catch him. He came up with another excuse and said he’d have them shipped. They never came. I called, left messages and texts for weeks. He never called me back. I called and left a message with the GM. He didn’t return my call. There is much more I should explain that makes this place even more shady, but it would be a book. BUYER BEWARE. Seriously, find another dealership to buy your car!

Customer Service 1

Buying Process 1

Quality of Repair N/A

Overall Facilities N/A

Maximum rating = 5

5 (out of 5)

Good and helpful

Reviewed by Jordhan in Orange coastOctober 07, 2018

I recomended this place I like it at all because they was nice, friendly, and Helpful. Also the process to buying a car was faster Thanks.

Customer Service 5

Buying Process 5

Quality of Repair 4

Overall Facilities 5

Maximum rating = 5

About Orange Coast INFINITI

Orange Coast INFINITI is dedicated to providing you with high quality customer satisfaction on all their new and used vehicle needs. Orange Coast INFINITI is located in the Westminster/Huntington Beach area in Southern California. Orange Coast INFINITI has a wide selection of quality, competitively priced, new and pre-owned vehicles and is proud to offer you California's largest INFINITI showroom.

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