INFINITI of Valencia in Valencia including address, phone, dealer reviews, directions, a map, inventory and more

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24055 Magic Mountain Pkwy
Valencia, CA 91355

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Sales: 661-505-7800

Used Cars: 661-505-7800

Hours Toggle

Sales Department

Sun 10:00am – 6:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of INFINITI of Valencia

Overall Rating:

4.1 (out of 5)

78% recommend this dealer

9 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

SOLD ME A DAMAGED CAR

Reviewed by MON T from LOS ANGELES, CAMay 07, 2021

SCAMMERS. STAY FAR AWAY. I WOULD NEVER WRITE A REVIEW, BUT THIS HAS TO BE SAID TO PROTECT THE NEXT PERSON THINKING THEY BOUGHT A GOOD CAR, ESPECIALLY WOMEN. THEY SOLD ME A DAMAGED 2017 Q60, AND IN THE WORDS OF SALES MANAGER ERIK “UNSAFE CAR” (REAR SUSPENSION DAMAGE THAT NOT EVEN THEIR MECHANIC COULD FIX). I WENT TO 3 CAR PROFESSIONALS, MECHANIC, BODY SHOP AND TIRE ALIGNMENT AND THEY ALL SAID IT WAS DAMAGED AND I EVEN PROVIDED PAPERWORK THAT SHOWED PROOF. THEN BROUGHT IT BACK TO THE DEALERSHIP WHERE THEY TOLD ME THEY CHECKED IT TWICE (WHILE TRYING TO SAY MAYBE I DID IT, WHEN I BOUGHT ON A FRIDAY NIGHT AND RETURNED BY TUESDAY) BROUGHT THE FIRST MECHANIC OUT TO ASSURE ME I WAS WRONG SINCE HE CHECKED IT, AND THE 3RD TIME FINALLY THE SECOND MECHANIC ADMITTED IT WAS DAMAGED AFTER I WAS BACK THERE WATCHING THEM “CHECK” THE CAR. TO WHICH I WAS FINALLY REFUNDED, OBVIOUSLY. PLUS IT WAS MISSING A SPARE TIRE AND DIDN’T HAVE RUN FLAT TIRES AS STATED BY THE SALES ASSOCIATE. ALSO, THE WHOLE FRONT AND PASSENGER SIDES HAD BEEN REMOVED AND REPAINTED AND WAS NOT STATED AT TIME OF PURCHASE- WAS TOLD THERE WAS A SMALL SCRATCH THAT HAD BEEN REPAINTED. PLUS FINANCE DEPT- BEN- SAID I COST THEM 4K WHICH IS INSANE BASED ON WHAT I WAS PUT THROUGH AND WASN’T MY FAULT, BECAUSE I HADDDD TO RETURN IT!!!! SO RUDE AND DISGUSTING. RAY WAS THE ONLY HELPFUL ONE TO MAKE SURE I GOT MY REFUND AFTER THEY WOULD NOT PAY ME THE DAY OF AND HAD TO UBER ME AN HOUR HOME. TRULY THE WORST EXPERIENCE EVER. WANT TO NOTE- THEY WILL TRY TO TELL YOU IF YOU DIDN’T “PAY FOR THE OPTION TO RETURN” THEN YOU CAN’T, EVEN WITHIN 2 DAYS. WHICH SHOWS WHAT KIND OF PLACE THIS IS.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Worse Car Dealership Experience!!

Reviewed by Ray, Giselle and Ben from Santa Clarita, CAFebruary 22, 2021

This dealer has provided me and my family with the worse car dealership experience ever. They had another customer and myself negotiating pricing for the same car at the same time. Stay away from this people, they give the Infiniti brand a bad name and reputation. Very unprofessional.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

5.0 (out of 5)

Stress-free Car Shopping!

Reviewed by Arman B. from EL CAJONJune 23, 2020

Another easy and smooth transaction with this Infiniti team! They've created a stress-free environment there that keeps me coming back and always leaving with a smile on my face. I got a QX60 with a theater package, do yourself a favor and go test-drive that car, especially if you have kids! Huge thanks to Leanna, Ray, and Ron! I'll be back for sure!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

About INFINITI of Valencia

Thank you for stopping by INFINITI of Valencia. We are your Valencia Area INFINITI Dealership specializing in new and pre-owned INFINITI vehicles INFINITI service & INFINITI parts.

Our knowledgeable sales staff have been trained and certified to provide amazing customer service. Our Valencia INFINITI Dealership has been selling and servicing the Valencia area for a long time - our experience is second to none!

Receive a vehicle quote and schedule a service appointment all online! Your Valencia INFINITI Dealership sells reliable and fuel efficient cars! Come visit our show room today!

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