33 Auto Center Dr
Tustin, CA 92782
Sales: 877-704-4612
Used Cars: 877-675-4212
Sales Department
| Sun | 10:00am – 8:00pm |
| Mon | 9:00am – 9:00pm |
| Tue | 9:00am – 9:00pm |
| Wed | 9:00am – 9:00pm |
| Thu | 9:00am – 9:00pm |
| Fri | 9:00am – 9:00pm |
| Sat | 9:00am – 9:00pm |
See all dealerships near Tustin, CA that carry INFINITI
Overall Rating:
4.2 (out of 5)
89% recommend this dealer
1037 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
I bought a car from Infiniti Tustin California and engine
I bought a car from Infiniti Tustin California and engine light came up a week later. I took my car to another Autonation at Carlsbad Subaru and they didn't fix the car compeletely. I waited 4 hours at the first day, they didn'r fix it at that day and Carlsbad Subaru Autonation's service agent didn't inform me well. I tried to talk to their service supervisor but they said she was busy but she was going to give me a call later. She didn't at the end. Meanwhile, I tried to reach Infiniti Tustin sales department's supervisor and called them more than 5 times at different times but nobody called me back. I told about my situation so may times to them called back and forth and still no help or information received. At the end, i gave these two dealership 1 star on google and yelp. I'm seeking my legal rights at rhe moment. I am extremely disappointed and frustrated. The worst experience ever.
Maximum rating = 5
My service appointment could not have been smoother.
My service appointment could not have been smoother. The entire experience from start to finish was professional and honest. I cannot recommend them enough!!
Maximum rating = 5
Zero follow up.
Zero follow up. Customer service is fine right up until documents are signed. After sale has been made zero follow up. Calls, text, and emails not responded to.
Dealer Response
Hi Heather, we regret to hear that you are displeased with your recent experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (714) 627-5556 when you have a chance. Thank you, and we look forward to hearing from you.
Maximum rating = 5
We make it easy - we'll buy your car with a check that you can deposit the same day our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that's easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles whichever comes first. See store for complete guarantee warranty and service contract details.
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