Redwood City INFINITI

TLDR: DO NOT GIVE YOUR BUSINESS TO THIS DEALERSHIP! I DO NOT RECOMMEND! - customer service is lacking and prejudice. This dealership is not worth your trouble. Just recently came to look at a trade-in BMW, it was lightly raining, first the salesperson Jonathan told me “you can test drive, but you can’t drive the car that far because of the rain” - I thought this was an rather odd thing to tell a potential buyer. So my girlfriend and I literally took the car around the block and pulled back into the parking lot. The salesperson seemed friendly enough, he did make a rude comment when he asked where my girlfriend was from and she said Venezuela he replied “oh that’s not a good place, Venezuela is very bad” once again, there is turmoil going on in Venezuela but she has family still there and it’s kind of rude to say that. The very next day, I called to ask about the policy on test driving in the rain and another associate (laughed) then told me that they do not restrict folks from test driving when it’s raining. He said we probably would lose a 3rd of our sales if that were the case. I was transparent and told the salesperson I’d be looking at another car in Stevens Creek, but I’d be reaching out because I want to get a car before the new year. So that is what led me to write this review. I called the salesperson on 12/30/24, to follow up and ask a few additional questions about the car and what certainty the dealership can give me on the cars background. Jonathan (salesperson) answers the phone and I tell him it’s down to the BMW on their lot and another car, and immediately he replies “OH NO BRO WE DONT NEGOTIATE you can go to the other car we can sell the car for more we don’t negotiate” … I did not once ask about negotiating at all, and it was really rude. I told him was there someone else to speak to because that was so out of left field. And he responded “it doesn’t matter we don’t negotiate” - I told him thank you and I’d be writing a review on this laughable customer service. So in summary folks: this salesman (who mentioned he’s pretty new) lied about their test driving policy for whatever reason, insulted my girlfriend’s heritage (for whatever reason) and rudely flipped his whole script when I was calling to inquire about purchasing a car. This was an absolutely horrible experience.

I brought my car here for service. Very courteous staff. Every one was professional and very easy to work with. Upfront pricing without any games

I inquired about a car I saw on cars.com. The salesman Robert showed continued interest in my search, but was not high pressure. When I visited the dealership, salesman Robert, the sales manager Steven and finance manager Ilona were all very professional, efficient and informative. The sale went smoothly, and the car was delivered when promised and on time.