3800 A Kaiser Road
Dublin, CA 94568

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Sales: 925-230-2289

Used Cars: 925-230-2289

Hours Toggle

Sales Department

Sun 10:00am – 7:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 6:00pm

Reviews of Dublin INFINITI

Overall Rating:

3.9 (out of 5)

90% recommend this dealer

57 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Unethical & Poor Business Practices.

Reviewed by Patrick from Sacramento, CAMay 16, 2023

I purchased a 2021 CPO Infiniti QX50 vehicle from Dublin Infiniti less than 4 months ago and unfortunately one of the worst decisions I've made. Infiniti Dublin is unethical and has shady business practices. Any dealership that sells CPO goes through an "extensive" inspection to make the car seem like it's just as good as buying a brand new car with extras and extended warranties. After 48 hours of possessing the vehicle, my tire light came on and there was a slow leak in my passenger-side tire. I texted John, my car salesman, and told him how dangerous it was for them to let me off the lot and let me travel to Sacramento with faulty tires. The response I get is that they do inspect their vehicle and that they have run-flat tires that will go 50 miles. Less than 2 months later, after going to two different tire shops, they told me that my tires are "legally" bald. With less than 5k miles put on the vehicle, I know how to shell out additional money to replace the run-flat tires, which don't run cheap. Additionally, when purchasing the vehicle, Seth & John continued to pressure me to buy extended warranties and I objected; however, when it came to the stolen vehicle recovery program, Seth advised that it was required to purchase it in order to buy the vehicle. When reading the paperwork when I got home, the paperwork clearly advised that "this is not required to purchase the vehicle". Again, what a terrible and unethical way to have your customers spend additional money. I will never recommend anyone to Dublin Infiniti to anyone.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Dealer Response

Thank you for taking the time to share your recent experience at Dublin Infiniti. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Sincerely, Mike Turner - General Manager, mike.turner@cacargroup.com, (925) 556-3209

Overall Facilities 1

Customer Service 3

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Worst service

Reviewed by FPardilla from San Mateo December 15, 2022

Work on my QX60 with and oil leak 5 times it has leak again service mgr has no customer service when I pick up my car had palm print all over the car

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

It seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us so we may begin to move forward in a positive direction. Sincerely, Mike Turner - General Manager, mike.turner@cacargroup.com, (925) 556-3209

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Thank you SK

Reviewed by Jennifer from LivermoreDecember 13, 2022

Had the check engine light come on my vehicle during a busy chaotic week. SK and the guys at Dublin Infiniti got my ride in on short notice. Found the problem, got it fixed and put me back on the road way sooner than I had expected. They were friendly, fast and did a great job keeping me informed of what was going on so that I could plan the rest of my day accordingly.

  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Mike Turner - General Manager, mike.turner@cacargroup.com, (925) 556-3209

Overall Facilities 5

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

About Dublin INFINITI

DUBLIN INFINITI - A TRUSTED HAYWARD & PLEASANTON INFINITI SOURCE Serving as the primary dealer in the area, Dublin INFINITI has all the new and used vehicles you need. We are located at 6450 Dublin Ct. Our convenient location and extensive inventory make us one of the most popular INFINITI dealers in Dublin, CA. Get in touch with our sales staff and let them help you get the car of your dreams. Hayward INFINITI buyers too are welcome to our showroom, if they are looking for a classy sedan or a spacious SUV. Visit our dealership and learn why drivers prefer us when it comes to buying or leasing a vehicle from this brand.

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