Dublin INFINITI in Dublin including address, phone, dealer reviews, directions, a map, inventory and more

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4300 John Monego Ct
Dublin, CA 94568

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Reviews of Dublin INFINITI

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.7 (out of 5)

45 out of 49 people said they would recommend this dealer

5 (out of 5)

Great People!

Reviewed by Linda in Atwater, CaliforniaApril 14, 2020

Infiniti Dublin has great staff at their auto dealers. The people there are great in customer service. My car needed new brakes. Michael suggested we should replace them due to safety and also the longevity of the vehicle. He offered to vacuum and get my car clean. I really appreciate honesty and customer service. I have always found it there at Infiniti. Thank you! Linda

Customer Service 5

Buying Process N/A

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Service department

Reviewed by Kirby Thompson in Oakland, CaliforniaFebruary 25, 2020

It is a very nice experience having a service advisor like Lincoln Haven who is very knowledgeable and very professional . The repairs are top notch, excellent staff of mechanics

Customer Service 5

Buying Process N/A

Quality of Repair 5

Overall Facilities 5

Maximum rating = 5

3 (out of 5)

Salesman was Great. Finance Rep was a complete xxx

Reviewed by Timothy Kelly in Columbus, OhioDecember 21, 2018

Sales staff was great. My personal salesman Steve Gramn is a valuable asset to this company. Finance Manager was a complete xxxxxxx. I waited over 3.5 hours for him to complete the paperwork on my pre-approved purchase. When I complained about waiting so long they told me I had one in front of me. Hours later I had two customers ahead of me. When I pointed out that hours ago I was next I was approached by this little Jared Trump want to be and he very rudely told me to come into his office if I was going to cuss and be upset in the lobby. He didn’t want other customers to hear me. Other sales personnel stopped me from going into his office (a good idea)as they could see that I was royally offended by his lack of professionalism. It was obvious that he was working higher dollar purchases and I could wait. Like I said. Great staff except for pencil *ick. I informed him in his office that it is not smart to treat people rudly like he did. He just continued with his cocky attitude the entire time he processed the paperwork. The paperwork took about five minutes. I would never purchase another vehicle here if I had to deal with this finance clown. He left a very bad impression.

Customer Service 3

Buying Process 5

Quality of Repair 3

Overall Facilities 5

Maximum rating = 5

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