1434 Buena Vista Street
Duarte, CA 91010

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Sales: 888-910-2747

Used Cars: 626-303-1000

Hours Toggle

Sales Department

Sun 10:00am – 7:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 4:00pm

Reviews of Sierra INFINITI of Duarte

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I took my car in because of the ECM recall and decided to

Reviewed by cesarcam1979March 04, 2025

I took my car in because of the ECM recall and decided to get an oil change and a tire rotation. When I picked up the vehicle, the service rep told me that the check engine light came on after the software update and the code P06DA appeared stating that there is an issue with the engine oil pressure control. I had taken my car in June of 2024 for service and had a significant amount of repairs done that totaled to over 4k. I believe that issue with the engine oil pressure is due to the service back in June of 2024, but the service rep disagreed and told me that there would be an additional fee to diagnose the issue. The service rep said that if there was an issue from the previous repairs the check engine light would have came on sooner, but he also said that the check engine light was also delayed due to the car needing a software update. My car has a little more than 44k miles and there should not have these major issues. I will never buy another Infiniti and will no longer take my vehicle to your dealership and will seek legal consultation.

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

3.0 (out of 5)

They have a very qualified costumer service department,

Reviewed by FABIANJULIONovember 27, 2023

They have a very qualified costumer service department, very helpful and knowledgeable. Well organized and friendly, I am very happy & thankful to do business with you guys .thank very much .

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

I would like to thank you for sharing this review, Julio. We appreciate your feedback as it helps us grow as a dealership. I will be sharing your comments with our team and I encourage you to contact us if you would like to further discuss your visit. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

Overall Experience 3

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Edward Gutierrez is always amazing and over exceeds

Reviewed by AMYCUNNINGHAM2027November 26, 2023

Edward Gutierrez is always amazing and over exceeds expectations. He seriously cares about his customers

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you so much for taking the time to write such great feedback, Amy. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Edward has been able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Marwan Salah General Manager 626-305-3000 marwan@nissanofduarte.com

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Sierra INFINITI of Duarte

Welcome to Sierra INFINITI of Duarte. We’ve been committed to helping the community of Duarte and the surrounding area find their perfect luxury cars since 2020, and we’re excited to get to know you too. You can stop in any time for all of your INFINITI shopping and service needs, or call us to speak to one of our friendly and professional team members who can help answer your questions or schedule you for a test drive or service appointment.

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