1250 E Camelback Rd
Phoenix, AZ 85014
Sales: 602-457-6429
Used Cars: 602-457-6442
Sales Department
| Sun | 10:00am – 6:00pm |
| Mon | 8:00am – 8:00pm |
| Tue | 8:00am – 8:00pm |
| Wed | 8:00am – 8:00pm |
| Thu | 8:00am – 8:00pm |
| Fri | 8:00am – 8:00pm |
| Sat | 8:00am – 8:00pm |
Service Department
| Sun | Closed |
| Mon | 7:00am – 6:00pm |
| Tue | 7:00am – 6:00pm |
| Wed | 7:00am – 6:00pm |
| Thu | 7:00am – 6:00pm |
| Fri | 7:00am – 6:00pm |
| Sat | 7:00am – 4:00pm |
See all dealerships near Phoenix, AZ that carry INFINITI
Overall Rating:
4.1 (out of 5)
94% recommend this dealer
1019 total reviews
Showing the most recent reviews from Cars.com and DealerRater.
After three service visits and 100-mile round trips for a
After three service visits and 100-mile round trips for a bumper issue on my 2023 Infiniti QX60 (under 30k miles), the dealership failed to repair the vehicle. The service manager declined to fix it and redirected me to Infiniti Consumer Affairs. No consideration was given for repeated long-distance visits. I also overheard incentives being offered to other customers in exchange for positive reviews, which raises concerns about the authenticity of dealership ratings.
Maximum rating = 5
All the staff was very friendly and helpful.
All the staff was very friendly and helpful. They did not pressure me to buy. They made buying a car a nice experience.
Dealer Response
Thank you for your wonderful feedback, Matt! We are thrilled to hear that our team provided you with such a positive experience. It means so much to know that everyone made you feel comfortable and supported throughout your visit without any unwanted pressure. Creating an enjoyable car-buying experience is something we truly care about, and your kind words about our approach really brighten our day. We appreciate you taking the time to share your thoughts and are so glad we could make this process pleasant for you!
Maximum rating = 5
Service department wasn’t able to troubleshoot issue
Service department wasn’t able to troubleshoot issue with the used Toyota Corolla they sold my daughter. She had to review the manual and video the example so the Infiniti service tech could see it themselves. Only owned it 2-3 weeks and it’s been sitting at Infiniti almost half of the time. I’m now being told it may have to go to Toyota because Infiniti is unable to fix the issue. Asked for a rental and they can’t guarantee one. Yet we paid extra for an extended warranty. Purchased two Infinitis from this dealer which will probably be my last. Be sure to review Lemon Law guidelines before your time runs out.
Dealer Response
It's regrettable to hear about the ongoing challenges you've experienced with your daughter's vehicle. We understand your frustration. The situation you've described doesn't reflect the experience we want for our customers. We'd like the opportunity to discuss this situation directly with you. Please contact Nick Wade, our Service Manager, at 480-428-4623 so we can work toward a resolution.
Maximum rating = 5
Welcome to INFINITI on Camelback a Berkshire Hathaway Company. We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online request more information about vehicles set up a test drive or inquire about financing. We look forward to serving you! Experience the difference here at one of the most trusted INFINITI dealers in America. We will deliver to you the best INFINITI has to offer. And remember it's our people that make the difference.
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