Larson Hyundai

Terrible Dealership, do not go there Bought a Tucson Hybrid on 7/24/25, no followup No Registration certificate till today, Temporary Plates expire today and still No PLATES ! DON'T USE THIS DEALERSHIP, YOU WILL REGRET IT!

My car broke down in May 2024. I had to wait a whole month just to get an appt for an evaluation with Tacoma Larson Hyndai. I originally purchased this car from Puyallup Korum Hyndai but when I called them to inquire about servicing my failed engine they lied to me over the phone. They told me that my make and model was not part of the class action law suit for rods and bearings in relation to engine failure. So when I called Tacoma Hyndai they at least told me that I was part of the lawsuit due to my make and model but I would most likely not quality for the repair coverage due to it being very specific defect and I would need a lot of records that proved I maintained the cars maintenance. They informed me the warranty evaluation process would cost $118.00 and that is just to see if it qualified for the warrenty repair. I also learned at that point, that I was not the first owner. Now I understand that the first owner of the car gets the warrenty. Plus, in 2022 I had already spent $5,000 at Graham Auto on this vehicle replacing the turbo aspect at 55,000 miles. So here I am again at 88,000 miles and I need a new engine. The Tacoma Larson Hyndai kept my vehicle in their shop from late June - early August with little solution offered to me but to buy a new engine at $10,000. I found an (outside of Hyndai Coop. ) warranty that I purchased for $4000.00 when my loan was created. So when my car was sitting in the shop for one month and nothing had been done to it I called Tony the shop manager. Tony said he would “look over my car” and see that I got pushed to the front of the line. August, Sept and Oct go by…still now offer for a loaner car. I would call repeatedly for updates. I texted Matt for updates with little replies from him and Tony the manager was not available for phone calls. Just leave a voice message and he never called back. I spoke to him twice in this 6 month process. Matt finally made progress with the warranty company and then told me that he would actually need to “take apart or tear down the engine” and see what needs to be replaced. So he takes his sweet time “tearing down the engine” and actually finding the problem and reporting it to the warranty company. It is now October, (first appt was June) finally the parts are here and I paid for services that the warranty company could not cover ($1400.00) There were some flushes that were needed and not covered. The main repair needed was due to a blown head gasket and the timing chain was changed out too. So I got my repaired car back late November. When I picked it up from Matt and he handed me my keys he told me how the other tech “had to work really hard in these last two weeks to get it done for me.” I bite my tongue and laugh so hard inside…well I’m glad someone worked hard in these last few weeks to make up for the last six months. I got my car back and vowed to not drive it on the freeway and trade it in ASAP. The holiday season was right around the corner so I went holiday shopping with my daughter and sure enough the check engine light comes on when I get on the freeway! Not even to one part of Tacoma to the next, so a short ride. It becomes a little bit noticeable that we have power loss. By the time my husband comes back to the car with me to see if he could get it home, the check engine light was off and it was fine. My 17 year old daughter is my witness that it was not fine prior! So we call Larson and they take it back in. This time they said they couldn’t find a problem and light never came back on but there is something with the muffler that could be replaced and that would help the engine. Since the Natl Warrenty had been so helpful I went ahead and used my warrenty again. Another $1500.00 paid to Hyundai with warrenty. This time I don’t have to wait months for the repair. I think Matt knew I was at the end of my rope with this situation!! So one week goes by maybe five day even and the car is fixed and ready to be picked up again.

Walked around for 10 minutes trying to find someone to help me. It was like a ghost town. Finally found someone sitting at a desk, not wearing a name badge, and playing on his phone. He was very condescending to me and told me to go elsewhere. Continued playing on his phone.