7601 South Tacoma Way
Tacoma, WA 98409

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Sales: 253-474-0621

Used Cars: 253-474-0621

Hours Toggle

Sales Department

Sun 10:00am – 7:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 6:00pm

Reviews of Larson Hyundai

Overall Rating:

3.4 (out of 5)

90% recommend this dealer

272 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Terrible customer service.

Reviewed by Anonymous from Tacoma, WANovember 16, 2023

Walked around for 10 minutes trying to find someone to help me. It was like a ghost town. Finally found someone sitting at a desk, not wearing a name badge, and playing on his phone. He was very condescending to me and told me to go elsewhere. Continued playing on his phone.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Ridiculous

Reviewed by Brendan Saltvick from Tacoma, waJuly 11, 2023

If I can leave less than one star, I would. I am never buying another car from hyundai. My car is under recall, my engine blew up, got it fixed, and there is more factory recalls. I tried getting it in the dealership, but they can’t get me in for another month and they won’t provide a rental (even though it’s not safe to drive right now and it’s under factory recall). The lady at the dealership told me to call corporate. She was nice. However, I tried calling corporate and no one picks up and it’s like you all do not want my business. You provided a rental car when my engine blew up, but now there’s a factory recall all the sudden, you can’t provide a rental car. Absolute crap. Make things right. Hyundai comes across as the stereotypical crony corporation that does not accept responsibility. I cannot work because of it and it’s a hardship on my family. To no fault of my own. My hybrid constantly breaks down and has a ton of factory recalls. I rather buy a @mitsubishimotors than deal with the constant issues. No one should do business with them until they clean this crap up. Wise up, @hyundai !

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 1

Customer Service 3

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Do not buy a Hyundai from this dealership

Reviewed by Susanna from Tacoma, WAJuly 11, 2023

DO NOT buy a vehicle from Larson Hyundai, or any Hyundai for that matter. We have been dealing with major factory recalls that make the vehicle unsafe to drive from Hyundai for YEARS. This is our third major factory recall. We got an entire engine replaced on Larson Hyundai’s dime after much urging and trying to persuade them to take care of the issue they are responsible for servicing, because THEY ARE THE HYUNDAI DEALERS in our area. And now we are dealing with yet ANOTHER factory recall. The manufacturing company and or dealers of vehicles from this company are OBLIGATED to fix and remedy ALL factory recalls. This isn’t a wear and tear issue. This is a manufacturing error that potentially but the buyers and operators of the vehicles are major risk of harm. Factory recalls must be taken care of by either the company or the dealer (Hyundai or a Hyundai dealer). Larson Hyundai did not want to assume responsibility for a factory recall because the vehicle was purchased previously at another Hyundai dealer. That dealer no longer exists. Should it matter which dealership the car was purchased at? The car has THE NAME “Hyundai”, there is a factory recall that made our HYUNDAI vehicle unsafe to drive. So, who should assume responsibility for fixing the vehicle? Any guesses? HYUNDAI. A rep at Larson Hyundai couldn’t get our vehicle scheduled in until late August — the vehicle is not safe to drive and we have jobs to commute to. In the mean time, Larson Hyundai was unwilling to provide a replacement/rental car while we wait for repairs. They said it was because we did not originally purchase our vehicle from their lot. But does this matter? They ARE THE Hyundai dealership. The other lot no longer exists because Larson Hyundai took over and assumed responsibility for any service requests. Larson Hyundai expects us to risk being in a potentially fatal accident every day for 45 days (soonest they can get us in is 8/25/23). Their solution was for us to call a 1-800 number Hyundai corporate, with no promises that this problem can be resolved. Nope. Not a solution. This dealership has blamed everybody but assuming responsibility for one of THEIR vehicles, putting the customer at risk for potential bodily harm driving in one of THEIR vehicles. The only “100% guarantee” from Larson Hyundai is that they do not care about the lives of their customers. Do not do business with them.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

About Larson Hyundai

Our team of experts are here to get you in the car meets your needs and fits your budget. We provide our customers with everything they could possibly need everything from only high-quality vehicles and financing to service parts and more. Allow us to prove to you why we are one of the best and friendliest dealerships in the Puget Sound!

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