Spokane Hyundai

Went in for a repair. 7:45 A.M.started to ask Chris Kemp manager a question. I said, “I spoke to 2 people and was told it could take 2 hrs, or all day. They weren’t sure. We would have need a shuttle after 2pm.”He cuts me off yelling at me. , “ it’s your kind that comes in after 2 hrs and yells at my Technicians. “ I don’t know who you are, I won’t remember and go talk to the tech!! ” yelling, being agitated and aggressive. I responded by saying “I never yelled at my mechanic, I got it” ( that’s like yelling at your surgeon before surgery. Dah) turned and walked away. I feel bad for all those that did a great job Chris Lovell and the mechanic technician they deserve a 10+. As they were professional. I asked Mr Levell and he answered my question and did a great job. Chris Kemp ruined the score all on his own. We’ve been a customer since 2008 and we have purchased many a Hyundai . We’ve contacted corporate and filled out a Spokane Hyundai survey. Now all we can do is wait to see how Spokane Hyundai responds. We’re hoping to figure out a solution. Would you go back after being yelled at and pointed towards the door?

Robert from this shop was amazing!! They got my car right in; replaced the whole motor and got it up and running for me again in a little over a month. Robert kept in constant contact with me and even gave me a loaner car until my car was fixed. Robert and his team was amazing and I look forward to doing service with them again!!! Thanks again guys for all you did for me!! This momma appreciates it so much!!!

My experience was as expected. I showed up and explained how I had hit a huge rock and was concerned about the undercarriage of my car. Steve and Robert immediately had the mechanics put the car on the lift and it was fine. I have gone in about 10 times and the experience can always be summed up in two words , professionalism and courtesy .These two men are second to none . There is no room for improvement because they have reached their pinnacle. I feel bad for the rest of the dealerships throughout the Spokane area who are having to compete with Robert and Steve and all the rest of the employees at Spokane Valley Hyundai...