Car Pros Renton Hyundai

Over the past 11 years, I've had the best experiences with Hyundai. From customer service to repairs, service and maintenance, I've felt that all of my dealings with Hyundai were fair and appropriate, until my most recent experience at Car Pros Hyundai Renton. Long story short, I dropped my car off with a smoking engine for diagnostics. I figured she was toast! I explained that I do not have the finances to pay for repairs beyond about $1,000 and if it cost more than that, I would simply donate her. Mark was understanding, helpful, accommodating and made the drop-off process easy for me, which I greatly appreciated! After running diagnostics, including the compression test, I was told that my cost would be around $1518 to replace various parts in the cooling system. The service dept said "it does not look like the engine got damaged since we tested the compression and it was ok, because if that would have happened that would be extremely expensive to fix". After sharing these results with the people in my life who advise me on car service, they advised me to move forward with the repairs because of the positive results of the compression test. So I agreed to these repairs because of the results of the compression test. However after they replaced the parts in the cooling system and ran her for 45 minutes, they discovered their repairs didn't fix the issue and their diagnosis had changed to her needing a new engine or head gaskets. That is not possible with my budget and is an ill-advised repair on my geriatric 2010 car with 140k miles on her! So I am donating her to Make A Wish Foundation. However Car Pros Renton is asking that I pay $1600 for diagnostics, labor and parts before they will "release" her for donation. I understand paying for diagnostics, I needed that information to make my decision about proceeding with repairs. However I am being asked to pay for parts and labor that I agreed to based on an incorrect diagnosis, on a car that I will never drive again. I have not driven my car since the repairs and she will be towed off their lot for donation. To help mitigate their costs, I offered to give my car to Car Pros Hyundai so they could recover some of their costs through her parts pieces at the chop shop, but my offer was turned down. So - I would like help with solutions for how to make this situation right.

In searching for the perfect car I found one at Car Pros Hyundai Renton. I reached out via chat to check availability when the General Manager - Tosha responded to my requests (very nice to have the General Manager responding to inquiries). Tosha offered to have the Internet Specialist (Zac Serra) take some videos of the car so that I could see the condition without visiting the dealership in person. Zac sent me several video within a couple of hours, answered all of my questions, and sent photos of specific area that I requested. There was never any high pressure to purchase the car, I felt they truly wanted me to have all of the information about the car that they could provide. I would highly recommend this dealership and the way it does business. An active GM is rare and always a reassuring sign.

So I had to haggle to no end to get the trade in value was worth what my trade in WAS worth. The sales man didn't know how to work nearly anything in the car. I also think I forgot my garage door opener in my trade in when I asked they said they would have to look but it probably wasn't...which I'm sure they noticed at some point and couldn't even give me a courtesy call?