Titus-Will Hyundai

Our 2016 Sonata's engine failed and it was covered under a recall. The engine was replaced, no questions asked. When we went to buy a new Sonata this year, our sales person was friendly, knowledgeable and not at all pushy. Every time I've brought a car in for a recall or service, I've never felt pressured to have an unnecessary service. Sometimes the service takes longer than anticipated, but I've always been advised in a timely manner and once they even gave me an uber to go shopping.

Sales department is above average, finance department is average but service department is HORRIBLE. They made me wait 3 hours for a 1 hour service then lied about why it took so long. They finally get it done, took 20 minutes then lied again about the complimentary wash and vacuum of the car. How do I know this was a lie? Maybe because my car was dry and the bird poop that was on my windshield when I drove up was still there. The service person practically threw the receipt in my face. They obviously have not heard. Of the phrase customer service.

I had a great experience. Ben Hooper was extremely helpful in getting me into the car i wanted. No high pressure or stress. He just made the process very simple, relaxed, and memorable. I would recommend this dealership to anyone looking for a vehicle and will come back when I am ready to purchase another vehicle.