Safford Hyundai of Springfield in Springfield including address, phone, dealer reviews, directions, a map, inventory and more

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7615 Loisdale Rd
Springfield, VA 22150

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Sales: 888-849-0351

Used Cars: 888-849-2190

Hours Toggle

Sales Department

Sun 11:00am – 6:00pm
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 7:00am – 5:00pm

Reviews of Safford Hyundai of Springfield

Overall Rating:

4.4 (out of 5)

85% recommend this dealer

200 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Hyundai Safford

Reviewed by Ellyn from Alexandria VAJune 15, 2021

Excellent service and comfortable waiting area. Process was easy and swift. It is my first choice for buying a car and car maintenance. Totally recommend them.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

We're so happy to hear that, Ellyn! Thank you

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

With a heavy heart

Reviewed by Balance98 from VaJune 05, 2021

Buyer Beware It bring me a heavy heart to leave such a low review but with the service I have received over the last 6 1/2 months, I feel obligated for the sake of future customers to hear my experience. When I went to revice my 100,000 mile warranty Peter Kim the service manager refused my title and therefore my warranty. I was spun around with miscommunication for 1 1/2 months until they expected my title and warranty. Unfortunately the poor service did not end there. After 5 more months of misdirected communication and open ended answers it took requesting my car to be moved to another dealership for them to finish my car. Upon having my car for over 6 months I was told that my car would be detailed as well.. well they could not follow through with that either. To all future customers I highly recommend shopping else where for your own piece of mind.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase

Dealer Response

Hello Balance98, We are very sorry to hear about your experience with our dealership. The details in your feedback are very concerning and we would like to speak with you further about it. Unfortunately we are unable to locate contact information for you based on the name on your review. Please reach out to our General Manager, Robert Goston when you have a moment at (703) 776-9040.

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Deceiving Dealership Tactic

Reviewed by PinoyKool from Woodbridge, VaApril 22, 2021

Recently bought a car from Safford Hyundai of Springfield. Our salesman was David Vel, everything was smooth in the beginning but then after they have earned our trust and respect they were quick to deceive us. Warning Long story ahead. Due to my Covid Vaccination I wasn't feeling well and since they had already earned our trust and was given a decent price on the vehicle I asked if we could expedite the process if i sent in all the forms in advance, i was told that it would. But we still ended up waiting for 4 hours. Terry, the finance person, he seemed like a great person and helped us but since i wasn't feeling well it was my mistake to blindly trust them and just rushed through the paperwork. As soon as we got home i had the urge to look at the paperwork and VIOLA! the base pricing for our vehicle that David sent me was completely different from what Mr. Terry had put on our paperwork. I was definitely furious and I went to the dealership the next day to get a proper explanation because i have tried all kinds of numbers but they just don't add up together. Unfortunately Mr. Terry was not in the office and I had to deal with David and the General Manager at the time named Justin. All i needed was an explanation of why didnt we get the price that David and I agreed upon but here comes Justin saying that I should be happy because I got a better discount overall, which i still didnt fyi, then after making it obvious that we didnt get the best deal GM Justin told me, Do you really think this dealership would advertise to lose money? (This was the biggest disrepect a customer good ever hear) I still debated to at least show me where the disclaimer is on pricing we got from David but he never did because there was one at this point GM Justin rudely ignored me and just started to use his phone and had a very akward silence between Me, Justin, and David. He then proceeded to saying that he will just look at something else but at this point he was just wasting time and I know its already a done deal since it was my mistake for not checking before signing it. Anyways for future buyers to this place just please beware of how they run things. Don't let them fool you with amazing discounts because the GM told me that they wouldn't advertise things that would make them lose money. So you'll definitely not get a winning deal here for sure as long as thats how the top man thinks for this business. Thanks for reading this long post but hopefully it'll save you from doing the same mistake I made.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Dealer Response

We are apologize for any confusion that there may have been. Our General Manager, Robert Goston will be reaching out to you.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Safford Hyundai of Springfield

Real People. Honest Prices. Buying Made Simple.
This is our philosophy here whether you are purchasing a new pre-owned or certified Hyundai. Our staff are fair upfront and honest people that are here to build a long term relationship with you. This philosophy holds true in our service parts and collision departments. From easy online appointment scheduling to fast friendly parts ordering to our state-of-the-art collision facility. Come visit us at 7615 Loisdale Rd Springfield Va 22150 or call at 703-776-9040.

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