Pearson Hyundai in Midlothian including address, phone, dealer reviews, directions, a map, inventory and more

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11701 Midlothian Turnpike
Midlothian, VA 23113

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Sales: 804-616-4734

Used Cars: 804-276-0300

Hours Toggle

Sales Department

Sun 12:00pm – 6:00pm
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:00am – 7:00pm
Tue 7:00am – 7:00pm
Wed 7:00am – 7:00pm
Thu 7:00am – 7:00pm
Fri 7:00am – 7:00pm
Sat 7:00am – 4:00pm

Reviews of Pearson Hyundai

Overall Rating:

3.8 (out of 5)

69% recommend this dealer

36 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.3 (out of 5)

Poor Service Department

Reviewed by imstump from North ChesterfieldSeptember 17, 2020

DO NOT use this service department if you have a recall or a problem covered under warranty. In other words, a car where they don't receive any money in the shop. I scheduled an appt. last Friday at 11:45 AM. I was on time and the check-in guy asked me if I wanted to wait. I said no, please call when done. Around a couple of hours later, I received a call that in fact the warranty part was defective. I had watched YouTube videos on replacing this part and they had to have spent some time to get to it through the steering column. After refusing a laundry list of recommended repairs ( of course, it's a dealership), the guy said he would call when ready. Didn't hear anything on Friday and called the next day after the shop closed. Car was not ready. Finally received a call this morning. I was out of a car all weekend. As far as I'm concerned, they had a freebie car that was going to wait until they finished up jobs where money was involved. Bad business. UPDATE: The worst part of my saga. Finally can post after they finished repairs. YES, repairs. Turns out the tech broke my turn signal/light switch where the dashboard lights would turn off when you turned the lights on, they broke the steering column cover and tried to hide it from me (when you turn the wheel you could see it) and while driving the driver side lower heat vent fell between my feet. They had to order the cover part. They said around a month. After 1.5 months, I called. They had not ordered the part. 2 weeks later, after another phone call a week earlier, they had the part. They gave me a free detail which I got today and they did not wax the car. NEVER will they touch one of my Hyundai's and I have two.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

I am sorry to hear about your concerns. Please reach out to me when you can. I would like to hear more about your situation. Sincerely, Melissa Best, Service Manager, MELISSABEST@pearsonhyundai.com

Overall Facilities N/A

Customer Service 2

Buying Process N/A

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

John Judy and his team are first class

Reviewed by Maltenator from Mechanicsville, VAOctober 29, 2019

I contacted Pearson Hyundai to inquire about pricing for a new 2019 Tucson for my mom. I spoke with the manager John Judy who was friendly, sincere, attentive, kind, welcoming, listened, and actually cared about my mom's needs. I explained the situation that I was trying to help my mom get the best price possible, and make the car buying process as painless as possible since she hadn't purchased a vehicle since 1974 (my dad always did). John and the entire staff was amazing and helpful. He was able to get my mom into a brand new Tucson under her budget, and a lower monthly payment she wanted to be at. He handled the test drive, all the paperwork, financing, and walked my mom through the entire process step by step with absolutely no pressure for her buy. I can not say enough good things about John and the entire Pearson Hyundai team. The facilities were first class, and will be returning early next year to purchase my next vehicle from them.

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair N/A

Maximum rating = 5

1.5 (out of 5)

Poor customer service !

Reviewed by Retied sales manager from Merritt Island FloridaSeptember 11, 2019

Emailed on a used vehicle, then talked with salesman who was very helpful. Since I live out of state but going to be there in a couple of days manager refused to give me sales numbers between my trade and their car after a lot of communicating. I am a 25 year retired used car manager and this is very poor customer service. Will never recommend them to anyone or vist or communicate with them again.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 2

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Pearson Hyundai

At Pearson Hyundai our dealership is one of the premier dealerships in the country and has been since 1986. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry. We have the largest indoor Hyundai showroom in the USA with room for up to 50 cars. Our primary concern is the satisfaction of our customers. Come by and visit us today or call 804-276-0300 and ask for

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