Pearson Hyundai

I was surprised and annoyed when a service "consultant" confronted me on what I had provided in a (supposedly anonymous) satisfaction survey. Even though this is by far the closest Hyundai dealership, I will not be returning and am reaching out to have my customer data deleted at this location, if that is possible.

If you enjoy **false promises, gaslighting sales reps, and finance managers who think professionalism is optional**, Pearson Hyundai is your place! We were lured in with a **\$2,500 rebate**—but only *if* we financed through Hyundai. Even though we had our own bank financing lined up, we were told, *"Oh no, you’ll get a rebate by mail!"* So we bit. Come to find out weeks later? That rebate **never existed**. Apparently, it was “already worked into the deal”—like magic! 🪄 (Explain how a future-based rebate gets baked into a past deal? I’ll wait.) And don’t worry, it gets better. When my daughter—who has a jaw-dropping 834 FICO score—followed up, the sales rep **suddenly got amnesia** and denied ever saying it. I guess good credit from a young Black woman short-circuited the whole department. The finance manager was no better: rude, dismissive, and told her to leave instead of answering questions. Then the cherry on top? My daughter overhears the staff **mocking her on her way out**. 🚩 Deceptive. 🚩 Disrespectful. 🚩 Possibly discriminatory. 🚩 Definitely disgusting. If you value honesty, dignity, and basic customer service, **run—don’t rebate—away from this place.** I’ve got receipts and recordings, and complaints are already filed with the DMV and Attorney General. Pearson Hyundai, this isn’t over.

Knowledgeable salesperson responded to my inquiry very quickly and set up the test drive I requested.