Colonial Hyundai in Chester including address, phone, dealer reviews, directions, a map, inventory and more

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2200 Walthall Center Dr
Chester, VA 23836

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Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 8:00am – 5:30pm
Tue 8:00am – 5:30pm
Wed 8:00am – 5:30pm
Thu 8:00am – 5:30pm
Fri 8:00am – 5:30pm
Sat 8:00am – 4:00pm

Reviews of Colonial Hyundai

Overall Rating:

3.3 (out of 5)

50% recommend this dealer

4 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Wouldn't honor my warranty charges me for a $45 bu

Reviewed by Terry Hicks from Hopewell, VaMay 26, 2021

I told them the front and back lights would go off and on when they felt like it. If the front lights were working, the back lights would be out. Or left and right would alternate. For sure some lights would be out. Mechanic just would not help but he charged me $45 for a burnt out bulb. Yeah, ok. The bulb was burnt up but that was not the problem I needed fixed primarily. The wires needed fixing and he refused to give my complaint any consideration. Then when I got the car back the battery was dead! I didn't have any trouble with the battery until they worked on my car.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Great Experience- Exceptional customer service!

Reviewed by Debbie W. from Mechanicsville, VAJune 21, 2019

All the folks at Colonial Hyundai were so quick to be helpful, patient and just plain easy to talk to- courteous too. Bill and Matt were able to suggest options for us that were what we were hoping to be able to consider, and we bought just the right car for us Thank you!!

  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

2.5 (out of 5)

Sub par service

Reviewed by Nardly from Amelia, Va.September 09, 2018

Took my Genesis in for oil change and to repair the drivers seat. Drivers seat shifts when going in left or right turns, feels like the seat is loose on the rails it rides on. I even gave them the TSB that related to my issue. This was 7-28-18. Was told it would be in a few days and would call. Well weeks went buy and I called and they said the part was never ordered! The parts man assured me he is going to put in the order and would be delivered by the following week. No one called so I called them on 9-7-18 and was told again that the part was not ordered. What the xxxx! Is this a game they play to not cover expensive warranty problems? So this time Jake said he would order the part ($2,000+ chair rail) and provided me an order number. We will see but right now their service/parts department gets a failing grade.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities N/A

Customer Service 4

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Colonial Hyundai

CMA's Colonial Hyundai is a proud part of Carter Myers Automotive a family and employee-owned business. We have a long history in Virginia dating back to 1924 when we opened our first dealership in Petersburg. Our mission is Moving Lives Forward for our customers our associates and our communities. These are just some of the benefits you'll receive when choosing CMA to purchase or service your vehicles:

Family & Employee-Owned
Everyone is an Owner with a vested interest in serving our customers
The Owners live & work in your community
We support local non-profits and community organizations

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