Priority Hyundai

CAN I RATE a NEGATIVE 100?? My 20 year old son's car broke down and was towed to your Service Dept. on MARCH 21. He made several daily calls - which the offsite service reps sent messages - and never received return calls as to what the status was with his vehicle. I finally took over on April 18 and made several phone calls throughout the day. no return calls. April 21 (1 MONTH to the date) I called for the service dept. several times, I also called for and spoke with the Parts and Sales dept. - once I learned the service reps were off site - in hopes to have someone actually speak with the service staff. I then sent an email and actually "spoke" with the online rep - Jessica. That evening my son received a text - not a phone call - stating "Good afternoon, Hyundai needs a couple more things before we can submit the PA request for your engine replacement which will all be sent over tonight. We should have an answer from Hyundai by Thursday - Friday". First - He was never told ANYTHING about the status of his car - and he gets a text about an engine replacement - not even knowing why? I finally received a phone call from "Faith" in the dept. and she basically let me rant about how poor the customer service and communication was. - still not able to provide info on the car except that the engine "seized" I told her to actually leave my son a voicemail with a return phone number - he has not heard from her. It is now MAY1st - we have both made more phone calls - with no clue as to when his car will be fixed. This is a 20 year old who needs his own transportation to drive 30-40 MIN TO BASE and has been without a vehicle for over 1 month. Is this how all customers are treated in the service department or just young military personnel? I sent a complaint to Hyundai and of course, that also takes 2-3 days for a phone call. Unfortunately Priority Hyundai is not with the BBB - as I tried to contact them as well All I can do from Indiana is send emails / phone calls to help him. Paying for Ubers and finding rides for one month to and from work and even the grocery is tough when these young service members are already financially strapped.

I dropped my 2021 Hyundai Sonata off for an oil change. I picked my car up and it wouldn't start. The service agent Angela was extremely disrespectful and unhelpful. I have called 4 times to speak with a manager and have not been able to get into contact with them. I would advise no one to purchase a car from this dealership. Something needs to be done because they treat paying customers very poorly.

All I need is a simple oil change, free since I bought my car here. It took weeks to get an appointment, which I work full time and husband deployed, and child in preschool, so it's just me dealing with it. I booked a 12:30 appointment, and it's been almost 3 hours and they still haven't even started the oil change! The front desk told me "I"m next" and it'll be 45 minutes longer, initially I was told 2, 2.5 hours max... This isn't even worth a free service! I'm glad I declined the $500 in additional services they were trying to upsell me.