Sheehy Hyundai of Chantilly

My last service appointment was extremely positive. Hudson reached out with contact information early on and was responsive. I really appreciated the video update on my car which helped me see clearly what work was being done on my car. I especially liked that my car was brought around to the entrance so I did not have to go looking for my vehicle in the full lot.

Do not use this dealership for service! Anytime you call, you will only reach a call center that refuses to transfer your call to where your car is actually being worked on, and a service advisor will never contact you no matter how many times you beg the call center to relay the message to call you! Then, after making payment (without even being briefed by a service advisor because they refuse to speak with their clients), they would not release my vehicle to a transport company that was there to pick it up and take to the west coast where I now live. Folks, this dealership is located in one of the wealthiest and sought-after areas in the country, yet their business is set up to ignore, frustrate, and provide zero customer service all while they overcharge their clients as many dealerships tend to do. I’ll take a bit of overcharging for good communicative customer service by an authorized dealer relative to my car, but this experience was horrendous. I feel disregarded, taken advantage of, pushed off, and disrespected. They don’t even deserve one star but that is the lowest I could provide.

Carlos and the crew at Sheehy are top shelf. No nonsense pricing, great incentives, and presented various lease options and terms very quickly and thoroughly. Quick evaluation on my trade in and fair price. Highly recommend !