Alexandria Hyundai in Alexandria including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

1707 Mt. Vernon Ave.
Alexandria, VA 22301

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Hours Toggle

Sales Department

Sun 11:00am – 5:00pm
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 8:00pm
Tue 7:30am – 8:00pm
Wed 7:30am – 8:00pm
Thu 7:30am – 8:00pm
Fri 7:30am – 8:00pm
Sat 8:00am – 5:00pm

Reviews of Alexandria Hyundai

Overall Rating:

4.8 (out of 5)

96% recommend this dealer

612 total reviews

Showing the most recent reviews from and DealerRater.

1.0 (out of 5)

Service department is HORRIBLE

Reviewed by Sherry from Woodbridge, vaSeptember 02, 2021

I recently bought a brand new car from Alexandria Hyundai off Mount Vernon. Let me start off by Mike was an amazing salesman. I would definitely buy another car from him in the future. The car overheated in traffic after having it 13 days. The engine auto on/off feature wouldn't work because it it overheating. Brought it back to dealer because obviously this isn't normal. The sales manager informed me I would be out almost $8000 if I traded it in. Obviously this wasn't an option so I let the service dept fix it. The service dept has had it 10 days. They repeatedly don't answer phone calls on a minimum of 5 days calling constantly. Just an automated voice telling you they are busy and goodbye. The only update I've gotten is after I've taken off work and sat infront of them and demanded someone talk to me. They kept the car for 10 days and informed me that Gerald. The service manager would be driving my car for 4 to 5 days (to work, home, errands,, etc) to "drive it around and try to replicate the issue". THE CAR HAS BEEN DRIVEN 8 MILES. Informed me today (11 days later) that there is nothing wrong with the car but they would keep the car indefinitely until they could replicate it overheating. But they won't be driving it in interstate rush hour traffic. Because "There is no need for that." Needless to say I took my car back and will be taking it somewhere else ABSOLUTE WORSE SERVICE DEPARTMENT I'VE HAD TO DEAL WITH IN OVER 30 YEARS.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 3

Customer Service 1

Buying Process 5

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Words escape my sharing how extraordinary the team of...

Reviewed by carriedevAugust 25, 2021

Words escape my sharing how extraordinary the team of Alexandria Hyundai are- from the Owner down to the Receptionist who waves hello & goodbye. I bought my 2011 Hyundai at another dealership in MD. Years later, the car failing with a known Manufacturer problem, is how I met Kevin and his team. My car got towed there. BEST DAY EVER. Pure blessing. It is important for Car Owners to understand Dealerships are privately owned & are too often blamed for failures of the Manufacturer. This dealership, Owner & team stand with their customer. Thank you Team Alexandria Hyundai for being exemplary. I got your back 'Heart Emoji' ;-)

  • Does recommend this dealer
  • Shopped for a new car

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

1.8 (out of 5)

The customer service in the service department is the...

Reviewed by Mzjohnson81August 17, 2021

The customer service in the service department is the worse. Gerald and Troy are very unprofessional. They promise follow up and never call back!! Ugh

  • Does not recommend this dealer
  • Came in for service or repair

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Alexandria Hyundai

Welcome to Alexandria Hyundai your best source for new and used vehicles in the area. Whether youre looking for one of the latest and greatest new Hyundai models or you're interested in a certified pre-owned automobile we've got you covered. We always carry the latest Hyundai cars SUVs and wagons including the Elantra Equus Genesis Santa Fe and Sonata. Our used vehicle selection is the widest in the area.

Our sales team is happy to provide you with information on our entire inventory financing and warranty assistance and get you answers to any questions you might have. Browse our inventory on our website right now

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