Murdock Hyundai Murray

This service center is sloppy. I took it here for an oil change. 800 miles later I had my car towed after a check engine light came on and my oil dipstick was practically dry. I was concerned they hadn’t done the oil change or hadn’t put the correct oil in. The only reason I took it back there was on the off chance that they had done something incorrectly and needed to fix it without charge. I was told the issue was my oil pump sensor and I agreed to have them perform the work. They said they would order the parts and update me when they came in. 10 days later I called them for a status check. I was understanding that it was towed on Christmas eve and New Years day was the follwing week. I knew there would be delays and wasn’t worried, just wondering. While I was put on hold to check on the parts I got an automated text that my parts had come in. The person who got back on the phone apologized and said the parts had come in the day before and had not been checked in yet. The next day I was told my car was ready. It was a little over $1800. I went to the service center, picked up my car, and drove about a block away and the engine overheated. After four attempts to call service with no answer, I called sales and explained that I was stranded and needed someone from service on the phone. He put me on hold for about 30 seconds and then the line disconnected. I called a Lyft and had them take me back. When I got there I saw the same service advisor and explained what had happened and he initiated a tow to bring my car back for service. They got back to me the next day with an estimate. My thermostat was toast, and that’s totally understandable given the issue with the oil burning off. However, a simple test drive after they replaced the sensor would have done the same thing to them without me having to face the issue and getting stranded on the side of the road. I got a block away in cold weather and it overheated. There’s no way they test drove it. I got another message that day (Thursday) letting me know my parts had come in. By the following Tuesday I had gotten no updates on my car so I called them on Wednesday (a full week after it had overheated on me and 6 days after my parts came in) to get an update. I spent 15 minutes on hold before I had to hang up and get back to work (because I have repair bills to pay). At present I still have no idea what the status of my car is.

Braden was excellent responsive and to the point worked to get what i wanted thank you

Jim Clarken was fabulous! He made the process seamless and quick. We did not feel any pressure from him even when we told him we wanted to run across the street and test drive a Mazda. He gave me his card and said ok see you this afternoon. That shows he stands by Hyundai and their vehicles and was confident we would be back! Highly recommend him. He was also sure to check on ur puppy Peaches while we test drove the car! Great experience!