Huffines Hyundai Plano

Vinny Nguyen displayed phenomenal customer service today starting with a simple phone call walking me through a process I didn't know how to perform on my Genesis GV80 (checking my oil percentage). His help was kind and greatly appreciated. He then told me that my car was due an oil change and tire rotation and he made arrangements to get me in today. I was very pleased with his attentive care making sure that all my needs were met in a timely manner. Thank you guys for all your service.

BUYER BEWARE. I have owned a Genesis gv80 for approximately three years now. A month ago I encountered a service issue with my battery. I had to wait the majority of the day at the dealership, because they did not have a loaner car. I am now faced with another service issue where my sensor is beeping at me every second while I drive. I have a teenage driver, so the sensors are crucial. I called and they let me know it’s a 3 month wait (another person said 6-7 months) for a service appointment with a loaner car. I was told they would need the car for 24-48 hours just to do the diagnostics. Additionally, there is also no way of silencing the beeping nor getting to the sensor on your own. I was sent to client relations for a possible rental car reimbursement; however, I would have to incur the cost on my own then submit for approval. There is no way of knowing if it’s approved on the front end. If you decide to purchase a car, please go in fully knowing they are woefully short on loaner cars (I was told they only have a handful and sell thousands of cars.). It is painfully clear this is a major problem as a number of service people have stated they hear it all the time from frustrated customers. One person shared clients complain 6-7 times a day. Consider yourself warned.

I purchased a car from Hyundai dealership and am very happy with not only the service, but the vehicle as well. Jonathan Cruz went up and beyond his help and I really appreciate the time he spent reviewing all the details. Thank you.