Gene Messer Hyundai in Lubbock including address, phone, dealer reviews, directions, a map, inventory and more

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4025 W Loop 289
Lubbock, TX 79407

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Sales: 806-589-0834

Used Cars: 806-589-0840

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Gene Messer Hyundai

Overall Rating:

4.3 (out of 5)

92% recommend this dealer

354 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Wonderful

Reviewed by Mrs. Stiggers from Lubbock, Texas January 19, 2023

Victoria in service took great car of me and my Hyundai Santa Fe! 10 out of 10! Highly recommend! Great service and kind service writers!!!

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

5.0 (out of 5)

Maintenance Check

Reviewed by Anonymous from Lubbock, Tx.December 27, 2022

Got in and out in a timely manner. Waiting area clean and comfortable. Coffee available. Staff friendly and available to answer questions. That is all I have.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Thank you for your kind words! We are thrilled that you had a pleasant service visit!

Overall Facilities 5

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Terrible, terrible place.

Reviewed by alan gamboaSeptember 18, 2022

Terrible, terrible place. I planned on getting my first car here at Gene Messer Hyundai in Lubbock Texas, and there’s been nothing but delays in getting the car, and extra fees added into my deal. I couldn’t get any of the signatures from my co-signer done online so this in turn prolonged the process by over two weeks. This wasn’t an issue at Nissan when my older sister got her first car. Also, I had a base plan of 16k but it went up to 24k due to Geoff Schramme and Ayo Ayodele sales tactics to steal money out of me and my family. My sister is a nurse and she offered to be a co-signer, and she has excellent credit- but despite this the dealership still wants to charge me a high 11% in interest because my credit and job isn’t up to standards (we had agreed to a much lower interest rate but for some reason they changed it to 11% and brought up that excuse). My credit shouldn’t be in question due to my sister being co-signer and my job shouldn’t be in question due to my father accepting to make all the payments. I have literally never heard this at any other dealerships, from anyone in my family or friends group. Also, I was clearly explained that the protection services/ plan didn’t come as additional charges (and since this is my first car I didn’t know any better)- so I accepted and now it looks like I can’t back out of it. So my father is obviously not willing to pay $530 per month for 60 months for a car that’s meant to be cheap, the Hyundai Accent. Might as well get a Tesla for $480/ month. The monthly charge or bill was meant to be in the $300s- low $400s. I don’t recommend this place, look somewhere else if you want a professional experience (we couldn’t even get a call back from Schramme last Saturday) and if you don’t want to lose money. My father will now lose $1,000 because he plans to back out of the deal and obviously the down payment can’t be refunded.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for your feedback about your purchase experience. We do require all parties completing the purchase to be present as we cannot e-sign a customer over the phone or internet. If a customer cannot make it into the store, we utilize a notary service that can meet the customer at their convenience to get documents signed. The last time I checked, your sister still had not called back to complete her identity verification with our notary service. Her doing this would help speed up the process for you. I understand that this might not have been an issue at a different dealership, but we do our best to protect our customer's information and take a few extra steps where others wouldn’t to ensure that happens. We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations. We will cancel the notary for your sister, and absolutely refund you the down payment. Brendan Cimino General Manager bcimino@genemesser.com

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 2

Pricing N/A

Maximum rating = 5

About Gene Messer Hyundai

One of Lubbock's hidden secrets Gene Messer Hyundai offers customers a car buying experience like no other. A unique one of a kind experience with a staff that wears our name with Pride and Integrity. We have a profound appreciation for the great consumer loyalty we have experienced over the years and welcome any first time buyers with a sincerity that aligns with our West Texas Values.

With over 300 Signature New and Pre-Owned vehicles we can offer our customers' options tuned to every need. If you are searching for a positive consumer friendly side of the car business you have found it here!

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