Hub Hyundai in Houston including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

19300 Northwest Fwy
Houston, TX 77065

Get Directions
Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 3:00pm

Reviews of Hub Hyundai

Overall Rating:

4.8 (out of 5)

99% recommend this dealer

1253 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

5.0 (out of 5)

Oil change on Saturday

Reviewed by Curtis from Houston TXAugust 09, 2021

Made an appointment for an oil change on Saturday. Everything went smoothly- in and out in less than an hour with a car wash. Paul was the service manager and saw that everything went as promised.

  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, John Lowe, Internet Manager, jlowe@hubhouston.com

Overall Facilities N/A

Customer Service 5

Buying Process N/A

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Worst customer service/No integrity

Reviewed by Gee CJ from San Antonio, TXJune 02, 2021

This was, by far, the worst customer service I've ever received. They falsely advertised a vehicle I was interested in (still marketed at false price) and refused to honor the advertised price. It was difficult getting anyone to return calls or e-mails with information on the vehicle and even the manager (Sam) didn't take the time to provide helpful information. Steve Mendoza, the salesperson couldn't even explain the cost breakdown of the vehicle. Sam, the manager, was extremely condescending in his tone. It's obvious that he doesn't care about customer service. Finally spoke to the GM (Lorraine Everret) who was no better...zero assistance but what's interesting is the manager (Sam) had implied it would be a waste of time to speak with the GM. Because of the current state of supply/demand with vehicles, this place is not interested in servicing people or treating people with integrity but when things turn around, they are going to have ruined their own reputation. I would give zero stars if I could and will be reporting them as high as I can go...even with the manufacturer.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Dealer Response

Our team has acknowledged this review.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Made my Mom SAD on Mother Days!

Reviewed by Umair Ulhaq from Spring, TXMay 10, 2021

PLEASE STAY AWAY! I haven't written a bad review ever. My mom was going to buy a Toyota Rav4 but wanted them to cover tires in the price. Manager said he will talk to owner and get back to us next business day. Instead of saying yes or no on tires, they came back stating we are increasing the price by $1500 and will not cover tires. We would have bought the car the day before if the manager didn't offer to talk to owner and get back to us. Now he is stating my hands are tied and this was some weekend special that you missed out. DON'T TRUST THEM! It seems they don't mind backing away from their word. MOTHERS DAY surprise would have been nice if we got this car, especially after losing our father recently due to Covid. But these people really know how to kick someone while they are down.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Dealer Response

Our team has acknowledged this review.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About Hub Hyundai

Thank you for visiting Hub Hyundai 290 your Houston Hyundai dealer located on US 290 Frontage in Houston Texas. We are your source for new Hyundai vehicles like the Sonata and Elantra as well as used cars and Hyundai parts. If you are shopping for an Accent or Tucson in Northwest Houston we are worth the drive even from Galveston. We know you will enjoy taking advantage of all our low pricing and leasing offers. No matter whether you are in Champion Forest Heights or Downtown we are ready to serve you. Our customers come to our Jersey Village Hyundai dealership from Aldine and Conroe.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top