Big Star Hyundai in Friendswood including address, phone, dealer reviews, directions, a map, inventory and more

A member of the Cars.com family

18100 Gulf Fwy
Friendswood, TX 77546

Get Directions

Sales: 281-724-5278

Used Cars: 281-519-7310

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 2:00pm

Reviews of Big Star Hyundai

Overall Rating:

4.7 (out of 5)

94% recommend this dealer

5474 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I would rate this negative stars if possible !

Reviewed by servicesSeptember 22, 2022

I would rate this negative stars if possible !...I drove 2 hours to view a 5 year old cargo can with 85k miles and had approved financing through my credit union which I was told before heading there my financing was close enough to the asking price but all deals were done in store which I understood. Upon arriving there I got the run around at which point I was brought a paper saying showing a adjusted "market value price of 45,700 .....I have never heard of a dealership marking up used vehicles prices especially a work van with 85k miles ....completely crazy and honestly surprised how this dealership is still open ..... horrible experience to say the least !

  • Does not recommend this dealer
  • Shopped for a used car

Dealer Response

Thank you for your review. We value your feedback and we put a high priority on being trustworthy and transparent in all we do. I am sorry to hear that you feel your experience with us did not align with that. Please feel free to reach out to me directly. Thank you. Scott Kimbrough, General Manager, skimbrough@bigstarhyundai.com.

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Extremely satisfied with the costumer service at Big Star

Reviewed by kanjixAugust 28, 2022

Extremely satisfied with the costumer service at Big Star Hyundai! Josh Ruschenberg was simply great!

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you, we appreciate you!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

I advise don't buy a car here.

Reviewed by hollymlewis3August 24, 2022

I advise don't buy a car here. And yah I am a female and have bought my own vehicles for years. There hidden fees are crazy and prices are not right.. MSRP: 38K Trade: 24K w PO of 17K 38K - 7K = 48K...? And if you question the math, sales person refuses to show you the numbers and yells at you, telling you that you don't understand pricing. Apparently Big Star doesn't know there are other Hyundai dealerships nearby..

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

About Big Star Hyundai

Our large dealership is really a small family business and extremely devoted to giving back to our Greater Clear Lake community which we serve. We are small business owners like many of our customers. Since we're not a corporation our profits remain local and mostly feed right back into our community; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pealand, Texas City and Houston areas.

Ready to buy? Get a price quote before visiting the dealership.

  • Get multiple quotes
  • No cost, no-hassle negotiation
Back to Top