Big Star Hyundai in Friendswood including address, phone, dealer reviews, directions, a map, inventory and more

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18100 Gulf Fwy
Friendswood, TX 77546

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Sales: 281-819-9364

Used Cars: 281-819-9365

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 9:00pm
Tue 9:00am – 9:00pm
Wed 9:00am – 9:00pm
Thu 9:00am – 9:00pm
Fri 9:00am – 9:00pm
Sat 9:00am – 9:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 2:00pm

Reviews of Big Star Hyundai

Overall Rating:

4.7 (out of 5)

94% recommend this dealer

5428 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

CROOKS CROOKS CROOKS CROOKS CROOKS CROOKS CROOKS C

Reviewed by James Bryan from Dickinson TexasSeptember 04, 2021

worst experience I ever had. they are why there are so many used car sales men jokes. my online price was upped 2k and that was with no extras. their excuse was that was a cash price. also I literally got 3k more for my trade else where. CROOKS

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service N/A

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Bait and Switch! Scam and waste of time

Reviewed by OmarF from Houston, TXSeptember 01, 2021

If I could give them 0 stars I would. Worst experience in my life. Such a shady dealership. They offered a deal for a 100% MSRP buyback guarantee. They told me on the phone twice the deal is real. They made me come in person twice and wait over 3 hours for both times. I kept asking so they don't waste my time if this deal is legit and they kept telling me yes. I spoke with Eric in person and Tony Gomez over the phone. In the end they inspected the vehicle found NOTHING wrong with it and it was below their required miles of 12,000/ year. The price I was supposed to get based off of the criteria they had online was going to be $17,500. Other dealerships were offering me $10,000 for my vehicle even without a trade in. This dealership offered me $5,000 for my vehicle which is a slap across the face to me. They want to upcharge $5,000-$10,000 for all their vehicles compared to their competition and claim that it is due to the high market but when they want to pay you for your vehicle they quote you 50% less than what their competitors offer. I hope to see this dealership close and out of business very soon because they don't deserve to operate under these sneaky circumstances. It even got to the point the manager wanted picture proof of the ad hoping i didn't have it and when I showed it to him he still said that he has to pay what "market" allows. I promise don't waste your time with this dealership you can find a car on the side of the road and you'll have better luck with that car then with dealing with this scam of a dealership. I'm pissed they even get 1 star...

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

If I could give them 0 stars I would. Worst experience in...

Reviewed by OmarFAugust 31, 2021

If I could give them 0 stars I would. Worst experience in my life. Such a shady dealership. They offered a deal for a 100% MSRP buyback guarantee. They told me on the phone twice the deal is real. They made me come in person twice and wait over 3 hours for both times. I kept asking so they don't waste my time if this deal is legit and they kept telling me yes. I spoke with Eric in person and Tony Gomez over the phone. In the end they inspected the vehicle found NOTHING wrong with it and it was below their required miles of 12,000/ year. The price I was supposed to get based off of the criteria they had online was going to be $17,500. Other dealerships were offering me $10,000 for my vehicle even without a trade in. This dealership offered me $5,000 for my vehicle which is a slap across the face to me. They want to upcharge $5,000-$10,000 for all their vehicles compared to their competition and claim that it is due to the high market but when they want to pay you for your vehicle they quote you 50% less than what their competitors offer. I hope to see this dealership close and out of business very soon because they don't deserve to operate under these sneaky circumstances. It even got to the point the manager wanted picture proof of the ad hoping i didn't have it and when I showed it to him he still said that he has to pay what "market" allows. I promise don't waste your time with this dealership you can find a car on the side of the road and you'll have better luck with that car then with dealing with this scam of a dealership. I'm pissed they even get 1 star...

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Big Star Hyundai

Our large dealership is really a small family business and extremely devoted to giving back to our Greater Clear Lake community which we serve. We are small business owners like many of our customers. Since we're not a corporation our profits remain local and mostly feed right back into our community; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pealand, Texas City and Houston areas.

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