17990 Gulf Freeway
Friendswood, TX 77546

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Sales: 281-819-9364

Used Cars: 281-819-9365

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 7:00am – 2:00pm

Reviews of Big Star Hyundai

Overall Rating:

4.1 (out of 5)

93% recommend this dealer

5852 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

I would give these guys a zero star if I could because

Reviewed by TBCApril 18, 2024

I would give these guys a zero star if I could because they are scammers. Approached them to buy a Palisade based off their "internet sale". They said they were honor it but then they came back at me after 3 days of no response with a proposal sheet that had only a $1500 discount, which was 4X less than what they said they would do and then to make it worse added $4k of "services and accessories" on top of it! Don't play into this game, people who keep letting it happen is why dealers keep doing it. Because they can.

  • Does not recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you for your sharing your feedback. One of our priorities is providing a transparent and trustworthy experience for all our customers. I apologize that you feel your experience did not align with that. Please contact me directly. Chris Russell, General Sales Manager, crussell@bigstarhyundai.com

Overall Experience 1

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Brian at the service desk was amazing!

Reviewed by caitlinshimfesselApril 17, 2024

Brian at the service desk was amazing! He took great care of us and kept us updated through every step of our service.

  • Does recommend this dealer
  • Came in for service or repair

Dealer Response

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Hyundai!

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

The dealership looked really nice.

Reviewed by DESALYNGApril 17, 2024

The dealership looked really nice. Everyone was so nice. Rose was especially great! I don’t think I would of got the car if it wasn’t for rose.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

Overall Experience 5

Customer Service N/A

Quality of Repair N/A

Friendliness N/A

Pricing N/A

Maximum rating = 5

About Big Star Hyundai

Our large dealership is really a small family business and extremely devoted to giving back to our Greater Clear Lake community which we serve. We are small business owners like many of our customers. Since we're not a corporation our profits remain local and mostly feed right back into our community; Friendswood, Webster, Clear Lake Shores, League City, Seabrook, Pealand, Texas City and Houston areas.

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  • No cost, no-hassle negotiation
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