Hiley Mazda Hyundai of Fort Worth in Fort Worth including address, phone, dealer reviews, directions, a map, inventory and more

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9000 West Fwy
Fort Worth, TX 76108

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Sales: 817-383-2443

Used Cars: 817-769-4931

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 6:00pm
Tue 7:00am – 6:00pm
Wed 7:00am – 6:00pm
Thu 7:00am – 6:00pm
Fri 7:00am – 6:00pm
Sat 8:00am – 5:00pm

Reviews of Hiley Mazda Hyundai of Fort Worth

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

3.1 (out of 5)

8 out of 17 people said they would recommend this dealer

5 (out of 5)


Reviewed by Janes Ruiz in Keller, TXJune 12, 2021

Incredible place. Their prices that were listed online were honored in store, no questions asked. Very clean, inviting atmosphere. All of the employees clearly took pride in their jobs, as well as their company. Even as I signed the dotted line, I never felt that I was being forced to buy the car. As a first time buyer, I went in with my mom for general advice. She loved the experience so much that she will be going back soon to purchase her own car.

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

1 (out of 5)

No Customer Service

Reviewed by MrsPoly in Fort Worth TXApril 23, 2021

I posted a full length review of how terrible this place is. I didn't mention how awful their service department is in the Google reviews. They try charging for repairs that aren't needed, and overlook things that actually need to be done.

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities N/A

Maximum rating = 5

1 (out of 5)

Horrible Service

Reviewed by Leon in Fort Worth TXOctober 26, 2020

I had taken my Mazda CX-5 in to Hiley Mazda Fort Worth TX and left it for the night to have a recall part replaced. When I arrived to pick it up the next morning, I discovered that someone had hit my car in the parking lot. I went in and told my service account person and he said that he needed to get the parts manager to see what parts were needed. The parts manager walked by me without saying a word to me. He began walking around my car looking at it and ask how long the car next to me had been there and I stated that it was ours. He looked over at the front of my wife's car to see if there was any damage on her bumper. When I saw him doing that, I said we didn't hit our own car and his reply was "YOU NEED TO CALM DOWN". I asked him where he got his customer service skills and his response was "where did you get yours" . I have never been treated like that in my life as a customer! I am outraged that Mazda would have someone with such poor customer service skills to work for them especially someone in management! I have purchased my 2020 CX-5 and my wife's 2018 CX-9 from Hiley Mazda and will never purchase another Mazda just because of the customer service. This guy does not need to be in any type of customer service.

Customer Service 1

Buying Process 3

Quality of Repair 1

Overall Facilities 3

Maximum rating = 5

About Hiley Mazda Hyundai of Fort Worth

Hiley Hyundai in Fort Worth, TX - serving North Richland Hills, Weatherford, and Watauga - is a premier auto dealership offering a personalized car buying experience for every type of driver. We are proud to serve your area with new and used vehicles, certified auto service, and expert financial assistance.

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