Hyundai Of El Paso in El Paso including address, phone, dealer reviews, directions, a map, inventory and more

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8600 Montana Ave
El Paso, TX 79925

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Reviews of Hyundai Of El Paso

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

1.4 (out of 5)

1 out of 11 people said they would recommend this dealer

1 (out of 5)

Terrible people

Reviewed by Donovan Dominguez in El PasoDecember 15, 2020

Hyundai of El Paso has got to be one of the worst experiences I've had in terms of purchasing a vehicle. Our salesman, Juan Carlos, was bitter and very pushy with the processing, on top of that rude to my grandmother. I recently went in to get my car checked and the mechanics did not even bother to take a look after I told them that the wrench indicator was on (meaning it required services) and ended up breaking down on me. The manager, David, has got to be one of the most heartless managers I have ever come into contact with, as well as the GM Carlos. I will never be conducting business here again. Leeser must be proud of what a horrible business his payroll employees are running.

Customer Service 1

Buying Process 1

Quality of Repair 2

Overall Facilities N/A

Maximum rating = 5

1 (out of 5)

Horrible Service

Reviewed by Jeremiah McCrimmon in El Paso, TXSeptember 08, 2020

I went to Hyundai of El Paso Service to get an oil change and state inspection. My Service Advisor Khalil mentioned everything came out good with no issues to report. As I arrived home, I noticed my rear passenger window was rolled down a little. I checked it further and noticed someone placed a piece of cardboard to try and hold it up. I immediately called Khalil back to see why I wasn't informed of the window regulator being broken. Khalil himself wasn't informed. Khalil talked to the Tech who mentioned their team rolls down the windows a little to spray the inside of the cars with disinfectant. He further stated the tech couldn't roll the window back up as the regulator broke and so he put a cardboard to keep it up but because he was overwhelmed forgot to mention it to the Service Advisor. Khalil mentioned Tommy DeArman (Director) offered to pay for the labor but would not pay for the part which is about $300.00. This is without a doubt unacceptable service. I understand regulators break but it didn't break on my watch and Hyundai should have some class and not act like a small shop and use cardboard to try and hide the issue. I will also add this Hyundai is 1 of 3 Hyundai's my family owns. However if this is the kind of service we will receive, we will no longer purchase another vehicle from Hyundai or use your Service Center as well. This is beyond unprofessional and disrespectful. If I could give 0 stars, I would!

Customer Service 1

Buying Process 3

Quality of Repair 1

Overall Facilities 2

Maximum rating = 5

1 (out of 5)

Runaround

Reviewed by Frank in El PasoSeptember 04, 2020

Had a problem with my car and all persons involved kept avoiding my phone calls and warranty lady didn’t bother letting me know whether or not my service would be covered and left me outside for about 45 minutes and never returned to see me. One of the sales personnel and service members came out To let me know that they would contact me and go to the extent to help me out . It never happened . They simply avoided every phone call. When I showed up they gave me promising information which was a waste of time and gas going over to see how it would all be resolved. In the end they claimed that I wanted free services when I was very willing to pay for it if they would have just told me from the beginning . Honesty is true best policy which equals happy customer .

Customer Service 1

Buying Process N/A

Quality of Repair 1

Overall Facilities N/A

Maximum rating = 5

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