Hyundai and Subaru
New Car Dealership in Knoxville, TN
Overall Rating
3.7/5
Read dealer reviews
Thank you for visiting with us!! We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Grayson has been selling vehicles since 1929 and here in Knoxville since 1978!! Last year alone, Grayson sold in excess of 3,700 vehicles. We look forward to serving you!
Grayson Hyundai Subaru's service reps and mechanics are Hyundai trained and utilize the latest cutting edge technology to keep your car running smoothly.
Grayson Hyundai Subaru Reviews
Overall Rating
3.7/5
51 out of 78 people recommended this dealer
Overall Facilities:
2.9/5
Out The Door Price?
Reviewed by Fletch
in Knoxville, TN
August 27, 2020
I am an older guy so have purchased many vehicles in my lifetime and without doubt this is the worst purchasing experience I have encountered. I was in the market for a Palisade that most dealers are seeking MSRP and in some cases more whereas Grayson was offering a discount on the SE's and SEL's. Early in the negotiating process I was asked how much I might want to put down to hold the vehicle I stated I might put down $1,000 but when they low balled me on the trade in I walked away. When one walks away if negotiations start again I assume it is a whole new process. They then sought an offer from me so I did responded only seeking the average Kelley Blue Book price. Salesman responded that he doubted offer would be accepted but next morning sales mgr, Rick, contacted me and advised I had won getting the best deal in the world and dared me to accept the out the door price of $28,500. Thinking he had accepted my offer I agreed and my wife and I proceeded to go to the dealership the next day to purchase. Everything went fine until they slipped the final price sheet in front of me and it was $1,000 more than the OTD price, an obvious tactic to try and get more money out of me. From that point sales manager became irate when I told him that I thought we were dealing in good faith and OTD price meant OTD price and his tactic of adding the $1,000 was unethical his response was he had never been more insulted in his career. Not having a good review on Cars Inc. since 2017 makes me think that statement might not be accurate. I can't say I won't ever purchase another vehicle from Grayson but I can say I won't as long as the current sales manager is there.
After it is all said and done I feel I got a fair deal but the process was very unpleasant.
Demanded I sign liability papers to test drive
Reviewed by Cat F
in Jefferson City, TN
August 21, 2020
I went to Grayson to test drive a Forester I was interested in. Before they would let me test drive it they required me to sign a paper accepting liability for anything that happened to the car, my fault or not.
I'm a careful driver, so I called my insurance agent to see if there was some temporary insurance I could buy to cover my test drive. She said this was a very unusual requirement; that other dealers don't do this (born out by subsequent experience with other dealers) and that it is not possible to insure a vehicle that doesn't belong to you.
Since I couldn't get insurance I waved goodbye to this dealer, who needs to insure their OWN cars, since no one else can, and went elsewhere.
If they ask you to sign the liability paper this is NOT normal; go somewhere else!
Amazing and friendly service
Reviewed by Sarah
in Sevierville, TN
January 15, 2016
The repairs to my car were done in a very timely manner!!! They did an exceptional job!!! I was blown away on how efficient, friendly, and knowledgable they were!!! Josh and Rebecca were amazing. I had several difficulties with the other parties insurance company. Josh was always respectful and treated me like I was his best friend. I called to keep him informed and when I told him my name he knew which car was mine and the details of everything involved! When I picked my car up he knew I was going to be cutting it close due to other appointments I had for my daughter. He still knew me on sight and called me by name. (He hadn't seen me in almost 2 months) but he knew my name and my car. He was amazing with my 5 year old as well. He made her feel like her car was being fixed and she was helping. I would recommend that anyone who wants the process of getting your car fixed after an accident to bring it to Grayson Subaru. They will help you every step of the way. They went above and beyond my expectations. You will not be disappointed!!! If you read this Josh from the bottom of my heart thank you for being so understanding and patient with me. Even when I yelled at you for something beyond your control. You took it like a champ!!!
