Gray Epperson Hyundai in Cleveland including address, phone, dealer reviews, directions, a map, inventory and more

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4100 APD 40
Cleveland, TN 37311

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Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 7:00pm
Tue 9:00am – 7:00pm
Wed 9:00am – 7:00pm
Thu 9:00am – 7:00pm
Fri 9:00am – 7:00pm
Sat 9:00am – 7:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 5:00pm
Fri 7:30am – 5:00pm
Sat 8:00am – 1:00pm

Reviews of Gray Epperson Hyundai

Overall Rating:

4.8 (out of 5)

94% recommend this dealer

302 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

The salesman is a joke along with this dealership they...

Reviewed by Pissed former customerFebruary 08, 2022

The salesman is a joke along with this dealership they illegally took my car after they had already been paid by the bank and they sold me a junk car and this guy acted all nice until a few bumps in the road came along and then he was a complete jerk very unprofessional

  • Does not recommend this dealer
  • Shopped for a used car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

1.0 (out of 5)

Lack of listing and communication and inability to fallow...

Reviewed by Madlen KristatOctober 11, 2021

Lack of listing and communication and inability to fallow up on any and all occasions whether it was me purchasing my brand new Hyundai or the Hyundai I brought in to have a engine put in that they then basically stole $5000 of mine because when I picked it up I had to drag it wrecker to a other mechanic to fix what they fixed I would have never expected this I tried to communicate with them and Hyundai but since they are the lack of everything that sums up customer service I suggest to ever read this run people run these people are thieves I don’t care what they tell you they don’t follow up with nothing I literally have to hound them to get a call back I paid my bill in full when I pick my car up and then it made a noise and I called the mechanic out there and he said to me well that’s the water pump I just had my engine replaced I had a whole hour conversation with Randy the parts and service manager who also won’t call you back and then sits there and tries to tell me it’s because I use the Valvoline oil filter service my vehicle that’s why my engine broke and only got 90,000 miles and then they wrote it up for something that should’ve been covered at 100% as a goodwill offerAnd then they left my car sitting right at six months or five months really to fix it I have text messages I have emails where I have them and contradicting lies they cannot be trusted and that’s all I got not one of them is honest and trustworthy

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 1

Customer Service 1

Quality of Repair N/A

Friendliness 1

Pricing N/A

Maximum rating = 5

2.0 (out of 5)

My experience has been both ok and not great. I bought a...

Reviewed by Fur babies mamaJuly 05, 2021

My experience has been both ok and not great. I bought a Hyundai during the 2nd chances deal. I brought a cosigner. I went in to trade my Ford pickup for a different truck. I was told all I could get was Hyundai car. I should have just left so that's on me. When I got home I noticed a huge hole under the matt of driver side floor. Lady's lesson learned make sure to check under the shining matt's. Simon was my sales guy. I told him about having rescues and needing a truck. Needless to say I was not heard. Yes my credit is bad. I am working on that. My spouse died of stomach cancer and I lost everything. I have an auto immune disease that at times is really bad me so making doctors appointments is super important. So not only does the car not meet my needs I hate it also. It broke down the other day after only having it for about a month. In fact a light came on and said safely stop the vehicle and don't drive. The manager of the service dept. Reset the light and suggested I drive it home. Yeah right. So now I am in a loner car that I can't put my animals in ruining my 4th as I could not take my fur babies to the river,but now the dealership says pay for 2 years and will get you in a truck. No thanks. I will make my payments as I said I will, however I will be buying a truck somewhere else when the time comes. I feel so stupid for thinking there 2nd chance program was a blessing. The only people getting helped here is the dealership. They put me in a $27,000 dollar car and said no smoking no pets. Yet drive our car and advertise for us.Never buying from this place again. Grateful to Credit acceptance and my cosigner definitely not grateful for the piece of xxxx car I don't like and scared to drive. Not to mention that they don't care about how my animals needs are being met. Caution lady's these sales men are very good at presenting what looks like a gift,at the end of the day it's really just another sale. In my opinion.

  • Does not recommend this dealer
  • Shopped for a new car

Overall Experience 2

Customer Service 1

Quality of Repair N/A

Friendliness 2

Pricing N/A

Maximum rating = 5

About Gray Epperson Hyundai

Our dealership provides Cleveland Hyundai and Mazda customers the widest selection of new and pre-owned Mazda and Hyundai vehicles as well as all other manufacturer's pre-owned vehicles in our area. All of our vehicles are competitively priced. Whether you're looking for the latest models or you're interested in checking out a huge inventory of the most dependable pre-owned cars trucks and SUVs Gray Epperson has you covered!

Our sales team will provide you with the best information on each model and any necessary auto financing assistance. That includes custom financing programs like the Credit ReStart Program.

Ready to buy? Get a price quote before visiting the dealership.

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