ALM Hyundai of Florence

My 2017 Tucson has been at ALM since the first week of April due to an engine recall. Obviously it’s not their fault that my engine has a recall, I didn’t even buy it from this specific dealership. However, over the past 6 months of not having my vehicle, I’ve gotten run around through multiple service advisors & been told numerous different things. They told me 1 person was in front of me for the engine back in May… A month or so ago, the service manager told us that they were ordering the engine (even though a service advisor told us it had been ordered back in APRIL) and it should be a few weeks. Two weeks ago, a service advisor told us a few had come in and mine was in the line to get fixed. But as of today, no one remembers telling us this and we are still waiting on an engine??? My wife has been without a vehicle for 6 months with no clear answers and Hyundai Corporate goes based on what the dealership says. I’d never consider getting a car here and if you need service or a recall handled, please just take the trip somewhere else. No one, including Hyundai corporate cares about you.

Honestly a great experience overall. Kimberly did a great job getting me the deal I needed to get the car I wanted, and the finance dept was incredibly helpful in explaining all of the great deals that the company has to offer. First company to actually keep my business when it comes to vehicles and look forward to dealing with them in the future!

Do your homework. Jolly of the internet department wanted to charge me $40,000 for a $33680 2022 Hyundai Tucson leftover. These dealers should understand a lot of customers will remember these tactics.