MotorWorld Hyundai

I worked with Izzy Santisteban at MotorWorld Hyundai while trying to trade in my 2022 Tesla Model Y toward a 2026 Hyundai Palisade, and the experience was extremely disappointing. I drove four hours from New York City after being told my trade-in would not be an issue if it was in good condition. My Tesla has about 21,000 miles and is in excellent shape, yet Izzy appraised it as “fair” condition and initially offered $22,000, even though Kelley Blue Book shows a value between $29,000 and $30,000. When I questioned the condition rating, Izzy said he has “been doing this for 17 years” but still insisted on subtracting $1,000–$2,000 “just in case” there might be issues — even while acknowledging the vehicle was in excellent condition. That approach was not fair, transparent, or professional. The offer was later raised to $25,000, but Izzy stated that they don’t like electric vehicles and that “no one wants to buy them,” which made it clear my car was being undervalued simply because it was an EV. If that was their position, I never should have been asked to drive such a long distance for an appraisal. When I declined the offer and said I would not accept less than $27,000, Izzy became dismissive and said he was “here to sell me his car, not buy mine,” even though I was there to trade my vehicle in order to purchase theirs. This was a huge waste of time and a very unprofessional experience. I would not recommend working with Izzy Santisteban if you expect honesty, fair valuations, or respectful customer service.

Adam took my needs into consideration and not just those of the dealership. And Nate was understanding of finances. Both assisted me in a professional manner.

Adam and Nate were a pleasure to work with on the purchase my 2025 Hyundai Elantra Hybrid from!