Piazza Hyundai of West Chester

Everyone at Piazza Hyundai of West Chester, PA, was friendly and helpful. My wife and I highly recommend them. I recently purchased a 2024 Hyundai Ioniq 6 from Piazza Hyundai of West Chester, PA, and couldn't be happier with the experience! My salesperson, Victor, was fantastic. He was incredibly professional and knowledgeable, guiding me through the process without any pressure. Victor answered the hundreds of questions I had about the Ioniq 6 and owning an EV. The communication was quick, and Victor explained all the fees in a clear and understandable way. The final price was exactly as negotiated, including the trade-in. I love the new level of one-pedal braking that the Ioniq 6 has, along with its smooth handling and many advanced safety features. The whole process was smooth and easy. I highly recommend Victor and the team at Piazza Hyundai of West Chester, PA, to anyone looking for a Hyundai Certified Used Vehicle or a new car! I also want to thank Dennis for his helpful review of the offer I made online and for confirming details before I scheduled an appointment to test drive the Ioniq 6. Shauna was also helpful with my online negotiation and verifying warranty details. Tyler in the finance department was very helpful and friendly. He explained options very clearly, without pressure. Tyler is also knowledgeable about EV ownership and recommended apps to download.

I had a great experience with the service last week! Ali who helped me was incredibly friendly, always smiling, and made me feel very welcome. The service has improved so much compared to my previous visits, and I truly appreciated. Will definitely be coming back!

Terrible communication. The manager, Dave, left me on “read” and never responded after letting him know I had an issue with the vehicle I purchased. A simple “sorry to hear you’re having an issue, let me know what I can do to make it right” would have put me at ease. Instead, I had to reach out multiple times to the dealership, dealerships closer to me, and ultimately Hyundai corporate to have my issue looked at. Not a great way to feel after purchasing a brand new vehicle. It should have been a super simple transaction, I was happy with msrp, fine taking a bit less for my trade in then I could have gotten, just wanted a simple, easy purchase. Instead, this will go down as one of the most unprofessional interactions of my life. Thankfully, I never have to deal with this dealership again. Go anywhere else with your business if you want to feel respected and valued as a customer.