Piazza Hyundai of West Chester

Do not go here! I called and spoke with Dave in sales to inquire about a new Hyundai. He treated me like I was trying to commit fraud by simply asking questions for my husband about buying a car. All I did was ask him if my husband and I could come in and look at a car and possibly do a deal. He has no experience buying a car whereas I do. So I was just trying to help my husband. Yes the car would be for us both but he said that’s not possible if he is financing the car by himself. I explained that my credit is terrible which is why he was financing it. He was extremely rude and I mean extremely. At one point he yelled at me and told me to have my husband call back if we wanted to buy a car. Then he hung up on me. Maybe he’s homophobic or just that he doesn’t want to help because he doesn’t want to do the necessary work to help someone who actually wants to buy a car. I’m disgusted and will never ever give you guys my business and will advise everyone I know to stay away from this dealership too. Furthermore, I intend to file a BBB complaint and will be hiring an attorney for possible legal action for clear discrimination.

Everyone at Piazza Hyundai of West Chester, PA, was friendly and helpful. My wife and I highly recommend them. I recently purchased a 2024 Hyundai Ioniq 6 from Piazza Hyundai of West Chester, PA, and couldn't be happier with the experience! My salesperson, Victor, was fantastic. He was incredibly professional and knowledgeable, guiding me through the process without any pressure. Victor answered the hundreds of questions I had about the Ioniq 6 and owning an EV. The communication was quick, and Victor explained all the fees in a clear and understandable way. The final price was exactly as negotiated, including the trade-in. I love the new level of one-pedal braking that the Ioniq 6 has, along with its smooth handling and many advanced safety features. The whole process was smooth and easy. I highly recommend Victor and the team at Piazza Hyundai of West Chester, PA, to anyone looking for a Hyundai Certified Used Vehicle or a new car! I also want to thank Dennis for his helpful review of the offer I made online and for confirming details before I scheduled an appointment to test drive the Ioniq 6. Shauna was also helpful with my online negotiation and verifying warranty details. Tyler in the finance department was very helpful and friendly. He explained options very clearly, without pressure. Tyler is also knowledgeable about EV ownership and recommended apps to download.

I had a great experience with the service last week! Ali who helped me was incredibly friendly, always smiling, and made me feel very welcome. The service has improved so much compared to my previous visits, and I truly appreciated. Will definitely be coming back!