Piazza Hyundai of West Chester

Very professional and welcoming, staff answered all our questions and were very polite. Only issue was price but that’s more of the economy’s fault then Piazzas. Overall great service, would buy from again.

I have a Hyundai Sonata 2016. Due to several instances of having to fill my oil in between changes, and to begin the process of using the Powertrain Lifetime Warranty awarded to all owners of the vehicle due to the class action lawsuit, I began an oil consumption test at the Piazza Hyundai on 05/16/22 and finished 08/25/22. 2 quarts every 1000 miles (then). They confirmed it was an issue I was told to wait for confirmation, and that if confirmed an engine cleaning would be scheduled. If that didn't work, they'd replace the engine. They said it'd take a while. On 10/20/22, while still waiting for the decision, I smelled burning while driving and took my car to my mechanic. He called into Piazza and then corporate to tell them I needed a new engine. My mechanic let me know that mine now risked stalling on the highway or fire. It seems my consumption test paperwork was lost, deliberately or otherwise, by Piazza Hyundai or by Hyundai corporate, after the oil consumption evidencing finished 08/25. My case clearly shows it was opened, denied, closed entirely on 10/20. I can see this on the denial document that I had to pick up physically from them, as they claimed that was the only way I could get it. It claimed that because my engine's issue was not the rod bearings, despite the fact they could not have looked then because my car was not with them, it didn't meet the requirements of the class action extended warranty. A later call on 11/16 that I had to fight to receive from them confirmed that the denial had no pictures of my engine attached (because my car was not in Piazza Hyundai for them to look at) or evidence for the denial, which he said was unusual. I was there during all previous oil consumption checks, and they did not look in my engine. My call on 11/16 with Hyundai corporate also confirmed they never reopen cases once denied. I'm now burning a quart every 2 weeks. Piazza Hyundai said its hands were tied by corporate's denial. After a dozen calls, several documented lies and claims there was nothing I could do about this despite it's appearance, corporate said I could either contact the Better Business Bureau or talk to their legal department if my engine caught fire to sue. I called a manager at Piazza on 12/9 to confirm Hyundai corporate's decision on this. I hope being transparent about it will help other people make better informed decisions on what type of car they buy than I did. I won’t be buying from Hyundai again and I will advise my family and friends to find a company not blatantly lying to avoid personal responsibility and honoring a class action lawsuit-created warranty because they are experts people trust who can get away with it, and because they know most people won't have the energy to fight their decision.

Simply put, this is the closest Hyundai service dealership to me. So when my Hyundai (with only 14,000 miles on it) had a catastrophic engine & transmission failure under terms of Warranty, I had to flatbed the vehicle there. I called Hyundai Motor America and the current engine recall of 2022 notes that if the drivetrain goes into "Safe Mode", this is an indication of problems related to this engine recall. I called Piazza & asked for an appointment when the Service manager & an experienced service technician would be available. I was told I had to wait TWO weeks (wth?). So I had my car delivered on a flatbed with me two weeks later. The Service manager was on vacation & there were no experienced service technicians available. I left the car there for a week. Upon returning, they said there was nothing wrong & it did not need the engine Recall. Which is not correct, Hyundai states if the engine seems "ok" there is a mandatory software update that is done to the "Knock Sensor" system, to catch the issue earlier. When I asked they told me it didn't need it. Then I asked to speak with the technician, he had left for the day (like 2pm). So I asked to see the paperwork, & was told the tech had not completed it. I went back 7 times to get my paperwork & they refused to let me see it. I made a special appt with the Service manager, he was there (I could see him through the glass). I wanted 3 hours & he never came out of the service bays, eventually he ghosted me & just left (hours before closing). Piazza "service" is like working with organized crime. My vehicle, they said had no issues, is still running poorly. Also they took it on THREE separate test drives, one of which was 12 miles. Why would that be needed if my vehicle was fine. This is the worst service department I've ever worked with, & I am in my mid 50's. Seen a lot.