Chambersburg Hyundai

Went to drive a Tucson and ended up buying a Tucson Hybrid. Everyone was professional and helpful, from the emails asking for information prior to our visit to Taffy, the salesman that assisted us. The price was fair and they removed the dealer markup stuff (floor mats and ceramic coating) without a hassle. Dealing with the financing group was great - they actually listened when I said no to GAP insurance and extended warranty and didn't make me sit through their 30-minute sales pitch. The whole process was low key and free of pressure tactics. Overall a great experience.

I inquired about a used car they had in stock and received a response the following day from a sales consultant. I asked if they could send additional pictures and did not hear back. I then received a follow up email from the general manager stating that the car Had been Sold. No harm in that but then a few days later I received a text message from a different sales person asking if I had any additional questions About the car. I had asked for additional pictures once again since there was only one picture on their online list. He asked me when I was able to come in, which I advised that I was not able to come in because I’m out of state. The sales person’s reply back was we do not sell cars out of state without you personally coming into the dealership while I understand that policy I told him that if the pictures looks good, I could work on flying in if the vehicle was what I was looking for. From there, no response and the vehicle is still listed for sale on their website. Disappointing communication and unfortunate that they immediately dismissed me because I did not live locally.