Bowser Hyundai Of Chippewa

I spent 45 days with salesman and Brian the manager searching for a new 2020 Hyundai limited, looking for the color and equipment I needed. Knowing the dealership well since I purchased 4 other hyundai auto from them. I checked other dealerships on my own and each time I asked if they would work with Bowser, as that wa the dealership I was working with! Finally I worked with Brian and he found a model exactly to fit my needs! He said it would be in 3 weeks. I stayed in touch as it was imperative that I get a new vehicle as I was driving to Florida and I was loosing precious time. Finally the car came in, and Brian called me on a Saturday. I could not get there Saturday as I had an important obligation to be in Mercer. I was so excited and told him I would be in on Monday to finalize the transaction! 3 hours later, I received a call from Brian to tell me they SOLD MY CAR!!! I was shocked, I thought he was joking he said well you didn’t put a deposit down, therefore it wasn’t your car!! I replied, you never asked a deposit. I could write a check for the whole price cash! You know that. I asked him if it wasn’t my car why are you calling me? I hung up furious,...... At that point I went to another dealership and I had a car exactly to fit my needs in3 DAYS ,!! DO NOT TRUST BRIAN THE MANAGER ,

The staff was very kind and helpful in my purchase. Would highly reccomend to anyone. Have purchased a vehicle here before and was very satisfied.

Since I bought my car I have had it there to check the noise I heard coming from my dashboard/engine. When I told them I thought it was the actuator they looked at me like I had 4 heads. Said they found nothing wrong. I told them it happens when the car is first started and will make the noise until it warms up. So they told me back in Nov that I can leave it over night but they don't have a loaner car and will call me when they have one,. It is now June. I have already been in there 2 other times for a jerking in my steering, they told me I needed new tires and charged me (under warranty) to diagnose it. Still nothing about the noise in my engine. Now it needs a tire rod (hmmmmm maybe that was what what jerking before but now I'm back again) They do not have the part so they will call me when it comes in. After 1 1/2 weeks of no return call I called them, manager said he will look into it and call me back. It's now another week later, I called and was told the wrong part came in and they ordered the other one it should be here Friday. They will call me Friday. I bet I will need to call them. Oh and my engine still makes that noise.....