Bowser Hyundai of Chippewa

They are efficient, professional friendly and reliable. The waiting area is clean, comfortable and they provide beverages and snacks.

I’ve had two separate warranty repairs on my vehicle over the past two years, and both experiences were frustrating. Each time, it took over 8 months to get the repairs completed, and I had to escalate the issue to the service manager both times. The service advisor failed to return my calls and messages (around 10 calls each time over the 8-month periods), forcing me to visit the dealership in person to get updates. On one occasion, after speaking with the service advisor in person, she told me the parts were available, and we could schedule the repair. However, when we called to schedule and plan for how long the repairs would take, they couldn’t give us a clear timeline. After making alternative driving arrangements for multiple days, I was later informed that the parts were no longer in stock and on national backorder. While the parts department was very helpful (they deserve 5 stars), the lack of communication and poor customer service from the service advisor was extremely disappointing. Once the vehicle was finally in for repairs, the work was completed promptly, but the overall experience left a lot to be desired.

Dealer was able to get me an appointment quickly for a check engine light issue. Back on the road the same day.