Withnell Hyundai

Bradley in service is great. Sales department is terrible. I don’t appreciate their tactics

Bought a 2016 Santa Fe brand new. Have had them service it religiously since we bought it. They had been s straight up with us and helpful since we bought the vehicle. Unfortunately this time we felt they were not honest in their services on our car on July 15, 2025. I went in because the seat adjustments controls were dead. Balding guy with dark rimmed glasses told me the "worst" case scenario would be "$180 plus parts BUT if it was just a fuse or connection that came unhooked they would prorate the cost quite a bit downward." I first knew something was up when I went in for my appointment. The service manager with the beard and myself were talking and he said it could be expensive to fix it.... I replied " Well this guy here told me 2 days ago $180 + parts would be the worst case scenario." AND he immediately interjected "Best" by the time I had said "scenario". I went hmmmmm? Soooo....it was a connection under the seat that someone had kicked and disconnected. It took their mechanic a grand total of about 15 seconds (if that) to plug it back in. Their charge? $180 for their grand total of 15 seconds of work. There was no "pro-rate of the cost". They gouged me for every last penny they could ....to plug something in. Almost every reputable shop would have made this something free or seriously reduced in cost for a customer who not only purchased their car a decade ago from Hyundai but who had religiously utilized their service department a couple of times a year for everything from oil changes to engine changes over the last decade. So...as far as I am concerned they killed this golden goose. I don't like being misled. I don't like bait and switch business practices. I don't like price gouging of a captive audience. Prior to this interaction we were planning on going there in August to buy a brand new Sonata for the wife and a used car for the 16 year old. For the last decade they had been our choice for all service on our Hyundai. They were even our choice for rental vehicles several times in the last decade. We will now take our future business elsewhere.

Very friendly and supportive staff. Withnell consultant Victor was patient, respectful and most importantly listened to what I wanted taking the time to help me find the perfect rig that checked all my boxes. Therefore, making this buying experience one if not the best ever -and I'm old, plus a bit cranky -my apologies Victor! If I had any questions about Hyundai's onboard technology and warranty or a used vehicles tech and warranty (which Withnell's warranty is awesome btw), he always answered them on the spot or found the answer and quickly communicated it via a phone call or text. After test driving a few vehicles, I landed on the Hyundai Santa Cruz Limited and I couldn't be more pleased with this rig I lovingly call it my Korean El Camino and absolutely love it! Thank you, Victor, for your integrity, expertise, honesty, communication and most of all your patience. Finance Manager Dillon was also super friendly and professional, taking the time to ensure I had the best rate available, saving me money. Thank you for your integrity. He thoroughly explained each step along the way making the final step of this purchase very easy. Would highly recommend this dealership and will absolutely be a return customer. -Chris