Preston Hyundai

Boardman's Preston Hyundai is completely incompetent. My car was towed here after someone tried to steal my vehicle. The steering column and window needed replaced. I'm not faulting them over the time it took to repair (over a month) but I am blaming them for what occurred after. I initially picked up my vehicle after I was told it was finished. I drove my car off the lot (car was unlocked and had key in the ignition). I stopped at a store (I'm 45 mins from my home) and I come out and the key they provided did not unlock my door. So I had to call my insurance to send a locksmith. They opened the vehicle and set off the immobilization, causing the car not to start. So I then had to call my insurance again, get it towered back to the shop. So 2 days later I went to pick it back up. They gave me my old key back to get into my vehicle and a separate key for the ignition. Why wasn't this done when I picked up the vehicle?? They said it was an oversight... Then when I was driving home, my alignment was off and my steering wheel was tilted to the left 4 inches to drive straight. So I again had to take it back to the dealership... Another "oversight". So they said they are adding this to my claim as well. I've literally wasted so much time having to drive or have someone drive me back and forth dealing with all of this. This was complete incompetence on the part of Preston Hyundai in Boardman. I called my insurance company to dispute some of these charges. If I have another issue I'm not even going back there. I can accept a mistake or oversight, but several? Someone is not running the service department efficiently causing more stress to an already stressful situation to begin with. I would recommend going to a different dealership, not Preston Hyundai.

Boardman's Preston Hyundai is completely incompetent. My car was towed here after someone tried to steal my vehicle. The steering column and window needed replaced. I'm not faulting them over the time it took to repair (over a month) but I am blaming them for what occurred after. I initially picked up my vehicle after I was told it was finished. I drove my car off the lot (car was unlocked and had key in the ignition). I stopped at a store (I'm 45 mins from my home) and I come out and the key they provided did not unlock my door. So I had to call my insurance to send a locksmith. They opened the vehicle and set off the immobilization, causing the car not to start. So I then had to call my insurance again, get it towered back to the shop. So 2 days later I went to pick it back up. They gave me my old key back to get into my vehicle and a separate key for the ignition. Why wasn't this done when I picked up the vehicle?? They said it was an oversight... Then when I was driving home, my alignment was off and my steering wheel was tilted to the left 4 inches to drive straight. So I again had to take it back to the dealership... Another "oversight". So they said they are adding this to my claim as well. I've literally wasted so much time having to drive or have someone drive me back and forth dealing with all of this. This was complete incompetence on the part of Preston Hyundai in Boardman. I called my insurance company to dispute some of these charges. If I have another issue I'm not even going back there. I can accept a mistake or oversight, but several? Someone is not running the service department efficiently causing more stress to an already stressful situation to begin with. I would recommend going to a different dealership, not Preston Hyundai.

We never once felt pressured, they were very helpful and made us feel like we were they’re priority. Once we picked out our vehicle the process was quick and easy. I will definitely be back for our next purchase.