Elyria Hyundai

Some things work, a few don't. I bought my Veloster here in 2016 and I love it. The service staff at Elyria Hyundai are invariably pleasant and helpful and do their best always to do a great job. I am very fond of Octavius and Samantha, who always try to make my experience the best possible. They're a credit to their jobs, and the service people in the back have always done a good job and send me home with a sparkling clean car in better shape than when I came in. What will ultimately keep me from returning is the cost, for which people like Octavius and Samantha bear no responsibility.I will probably not buy another Hyundai after this one, and i love my Veloster. It has just cost too much. I cannot afford to continue as a customer when this car is done, which i hope is years from now but will come eventually. Thanks to everybody there who had always been great -- Samantha, Octavius, Melanie, Erika.

Elyria Hyundai and Octavius Leftwich tried to pressure me to sell my fully paid-off 2023 Palisade before even explaining the issues. They claimed $10,000 in damage, refused a proper report, and tried to charge an $800 “diagnosis fee” for work not done. The experience was disrespectful, manipulative, and unprofessional — I will not return.

To be fair I cannot rate the dealership as high as my salesperson. He - Michael Jackson was wonderful and I would rate him 5 stars. I felt I didn’t get a fair price for my vehicle because the dealership said that it would cost $1000 to fix the rear bumper so I agreed. Yet my car was in the lot the next day for $3500 more and of coarse the bumper was not fixed. Also, I had always purchased a new or used car that was detailed. My car was very clean on the inside, but not on the outside.