Ron Marhofer Hyundai

12 years of loyalty, mutiple new vehicle purchases, until I ran across the most condesending, belittling "service manager" I have ever dealt with!!! Pulled the classic bait and switch after driving 45 minutes to get there, I will never patronize them again!!!

I was a loyal customer of over 12 years and purchased multiple new cars from them until my last horrible experience. They have really went down hill recently and my most recent experience will be my last, never again will I patronize them or buy another vehicle from them. Their "service manager" pulled the classic bait and switch and was one of the most condesending and belittling that I have ever dealt with!!! I have reported them to the better business bureau and to hyundai of america, BE WARNED and read their most recent reviews, not good.

Let me start by saying I don't like car dealers at all. I loved the old "Auto-by-Tel" concept. That said, I have purchased 3 cars from this dealer and I have to say Ervin Peto at this dealership is awesome! He understands when you know what you want and doesn't try to upsell or sell you something else (different color, etc.). He'll do what he can to make what you want happen, even if he has to get it from another dealer via trade. I initially purchased from them first in 2012 (a new car which they happened to have in the color and options I wanted). It was an okay experience. But early last year, when my sister was looking for a used car, I met Ervin and he was wonderful to deal with from the first phone call. I'm admittedly a tough customer, not on price, but I don't want to spend 5 hours at a dealership when I know what I want. Unfortunately we were back in less than a year due to an accident. Again, in and out in two hours or less. At that time, I told him I was looking at the Elantra Hybrid 2023 in fluid metal. I was having a hard time finding any dealer that hadn't already committed them before shipment, none that had the "Blue" options, and all if not most had a "market adjustment" of $3,000-5,000 which I was not about to pay. This dealer's owner, he explained, also did not agree with the "market adjustment" and had committed not to do that. I told him when I was ready and saw the right car, I would be in touch. Five months later (after seeing others at other dealers, either with the mark up or not and I'd go in after they told me it was available only to be on the receiving end of a bait and switch....) I reached out to Ervin to see what he could do. Deal was closed on the first visit and they negotiated with someone who had the car sooner and I took delivery within 4 days. Trade in was absolutely fair and follow up to make sure everything is good has been awesome (but unecessary as I am completely satisfied). I will buy my next car from Ervin and recomend anyone to him. Should note - this is my fifth new elantra. It is a good and reliable car.