Pinehurst Toyota/Hyundai

I have to give the Dealership a one star this time and this is because I cannot give 0 stars. I contacted the Dealership on Monday and spoke to a woman called Kimberly. I made an appointment at 6:30 PM to see a 2026 Sequoia Limited. I intended to trade in vehicle for it and my plan was to buy it for my wife. This lady told me she would send me a text around 4:00pm to make sure I was not waisting my time that day coming to the dealer. She did not, so I went to the dealership and could not find her or the SUV. Someone took care of talking to me and apologizing for her. I asked to see the vehicle and was told a GM took it home. Who does that? Is the only one of its kind that people can see and purchase, they should have left it. So yes, she made me waste my time. To this date not even an apology from her for making me drive from Raeford to the dealership. I have purchased 6 of my cars from there. They lost a customer.

Wanted to give a huge thank you to Brandon Shields. He honestly was nothing short of incredible. From his time, patience and being beyond kind to me. I bought. ‘25 Tucson Blue from Rick Case in Florida and it’s been nothing but a nightmare. He took all my fears and reassured me this time wouldn’t be the same. Being a real estate broker myself, and in sales, I’d recommend him any day! Gentleman, kind, fun and understanding! Huge thank you to Brandon for excellence in customer service and making me feel at ease!

Pinehurst advertised a car as "New" specifically stating milage at 21 miles. They wasted a lot of my time back and forth on phone, text and email regarding info on myself, their car and my trade-in, never fully answering my questions. Finally they told me the car actually had nearly $3,000 miles on it.