Pinehurst Toyota/Hyundai

Terrible experience with PH Toyota. My sales person was wonderful, but he worked at the Southern Select section of this Auto Group. They do not seem to want to work together even though they are all owned by the same group. My husband and I test drove a car, said yes we want to buy it, he told the manager of Toyota we were going to Purchase. Went back to our sales persons desk to do the paperwork, and not an hour later I was called and told they sold it to someone else. Then!!! Got a text today saying the car had been returned and was I still interested. Of Course I said yes. Not an hour later, got another text saying oops its sold..... WHAT!!! Who is the manager of this dealership?? We will not be going back. Sad because we only have a few dealerships in our area. Now we will drive to Raleigh and make our car purchase there.

I just wanted to share my experience with a great Service Advisor by the name of Charlotte Erbschloe. My daughter and i drove to Pinehurst to have a diagnostic inspection done because the check engine light was on her vehicle. We tried Fayetteville because that is closer (even though we purchased it from the Pinehurst dealership); however they wouldn't be able to get to the car until sometime in June. My experience with Pinehurst will bring us back every time we called they got us in. Ms. Charlotte, explained in detail what we could expect, and also explained about the next service that will need our attention. Our family drives Fords, Chevy, BMW's, and Audi's and other than Audi customer service, Pinehurst Toyota /Hyundai has Great Customer Service and attention to detail was what i was provided, and my daughter and i appreciates that. And would drive their each time for Service.

I tried to buy my car online, first time in my life. Cris Sanchez made my time smooth and clear from hustles of virtual shopping platforms. Thanks a lot Cris and Pinehurst Toyota