9010 E Independence Blvd
Matthews, NC 28105

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Sales: 704-900-1023

Used Cars: 704-900-1023

Hours Toggle

Sales Department

Sun Closed
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00pm – 8:00pm

Service Department

Sun Closed
Mon 7:00am – 5:30pm
Tue 7:00am – 5:30pm
Wed 7:00am – 5:30pm
Thu 7:00am – 5:30pm
Fri 7:00am – 5:30pm
Sat 8:00am – 2:30pm

Reviews of Keffer Hyundai

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Bait with no Switch!

Reviewed by Lgb0250 from Garner, NCNovember 02, 2023

Biggest bait and switch operation I've ever tried to deal with! Was trying to buy a used 2023 G70 that they have advertised for $40981. When I asked for a breakout for a bottom line number I was emailed a buyers order showing a purchase price of $46047 plus addition garbage charges that brought the bottom line to $51490! Seems to be a sales tactic of other Keffer stores as well. Do yourself a favor and don't walk but run away from anything to do with this operation. The only good 5hing is that NC has an online form to file with the AG's office just to report these type of sales tactics.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

Don’t use this dealership

Reviewed by Bobby Thomas from Salisbury NCJune 08, 2022

We purchased a new Hyundai Elantra from this dealership and it has been one problem after another. They told us when we purchased the car that we would get free oil changes and tire rotation at any Hyundai dealership. So we took it to a dealership closer to our house and they said the oil changes would NOT be free because the car was used as a loaner at Keffer Hyundai. That is NOT what we were told at the dealership. They said the car would be considered new. We complained about it and they said we could get five free oil changes as long as we brought it to their dealership to have it done. We took it to their dealership and got an oil change before a trip to Florida. Driving to Florida we noticed a funny noise coming from the motor. I open the hood and noticed that they forgot to put the dipstick in the motor all the way and now I have oil all over the motor. After all that I noticed the tires were getting worn down in the front so I took it to a tire shop we have been using for years because i thought the alignment must be out. The people at the tire shop said the alignment was perfect. They said the problem is the tires were never rotated. They told us at Keffer Hyundai that they were rotating the tires! Another Lie! Do yourself a favor and don’t use this dealership and definitely not the shop.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 5

Customer Service 3

Buying Process 5

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

GREED

Reviewed by Anyone from Potomac Shores, VAApril 09, 2022

I don't even want to give this place a "star". Horrible customer service, AFTER they HAD THE $$$$ as all they are about is GREED, but unfortunately we found this out toooooo late. It is hard to fool me, but they did. Be careful if you HAVE to deal with them . The management takes ZERO responsibility for anything and display ZERO integrity. I agree with all the other negative reviews. They DO NOT inspect their cars before delivery,,, New or Used and then they lie when confronted. We EVEN came from another state to buy this NEW CAR. They are VERY GOOD at diversion tacticts.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities 2

Customer Service 1

Buying Process 2

Quality of Repair 1

Maximum rating = 5

About Keffer Hyundai

From our fierce commitment to providing excellent customer service to our commitment to helping drivers get behind the wheel of a new vehicle, drivers can look to the Keffer Hyundai team with confidence. With so many dealerships to choose from, we understand that the options might be a bit overwhelming. Come check us out!

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