Keffer Hyundai

Excellent customer service. Very professional and competent while at the same time friendly and personable. Rachel, Ramon and David are all outstanding!

Overall I was very satisfied but did not appreciate the unfriendly greeting from a clerk inquiring if I had an appointment which I did. I waited about 5 mins for a receptionist to check me in. I appreciated that I was offered to have the annual car inspection completed along with regular maintenance. Being new to NC this alleviated having to do this in February 2026. I’ll be going back to this dealership in the future.

⭐️⭐️ A Misleading and Financially Painful Experience- With One Notable Effort to Make Things Right I want to share my experience at Keffer Hyundai as a warning to anyone considering doing business here. I originally leased a 2024 Hyundai Elantra for $232/month on a 36-month term. While servicing my 2024 vehicle I was persuaded by the dealership to “upgrade” into a 2025 Elantra Sport, after they repeatedly assured me- verbally and during the sales pitch — that the car included Bluelink/remote-connected features. That was completely false. The 2025 model I was sold does not include Bluelink at all. Once I discovered the truth, I immediately contacted Hyundai Consumer Affairs. To his credit, the General Manager, Felipe, reached out within two days and listened to my concerns. However, when I came back to the dealership to resolve the issue, the only option they offered left me absorbing over $6,000 in negative equity from their mistake. They were only willing to take a $1,600 loss, despite the fact that I was misled into trading in a perfectly fine leased vehicle based on inaccurate information. In the end, I was pushed into upgrading again - this time into a Hyundai Sonata- at a much higher cost. My monthly payment jumped from $232/month on my original 2024 Elantra to over $750/month, simply because the dealership sold me a car under false pretenses and then couldn’t undo the damage since they had already sold my low-mileage lease. Yes, Felipe secured a low 1.99% APR, but that doesn’t erase the financial fallout caused by the initial misrepresentation. This experience has been eye-opening and financially painful. It proves how quickly things can go wrong when a dealership prioritizes its own protection over transparency. Once you drive off the lot, even if you were misled, you’re the one left holding the bag. I’m giving two stars only because management did respond- but the “solution” still left me thousands of dollars in the red. This entire experience has been unsettling and financially painful. It’s a harsh reminder that once you drive off the lot, the dealership will ultimately protect its own interests, even when misleading information was involved. Based on my experience, I will definitely do my due dilligence before signing a deal with Keffer Hyundai or any dealership for that matter moving forward. Lesson harshly learned honestly and is hard to talked someone out of a lived experience at the end of the day!