Capital Hyundai of Greensboro

My experience with Capital Hyundai of Greensboro was appalling and ended with a shocking display of unethical and manipulative behavior from the top management, resulting in a wasted evening. I must first commend my salesperson, Donna, who was professional, responsive, and worked hard to negotiate a fair price, making me want to buy the car. My decision to walk away was entirely due to the dealership's management. I arrived prepared to pay cash for the vehicle at the agreed Selling Price of $57,495 (with the mandatory add-ons removed). After being made to wait for almost 90 minutes, the Hyundai Director, Ollin, presented paperwork with the Selling Price raised by $500 to $57,995— I must admit that in my focus on confirming the removal of the add-ons—which was a core part of the $57,495 agreement—I initially missed noticing the $500 price increase on the final document, a change that was presented without any discussion. When I questioned the price hike, Director Ollin became unprofessional. He drove in specifically to confront me about the discount and went on a prolonged, unsolicited rant about how he was going to dismiss (fire) the employee who gave me the deal. He used the job status of an employee as leverage to pressure me into accepting the higher price. When I finally walked away, Ollin's demeanor was the most shocking part: he acted as though I was doing the dealership a service by leaving, confirming a profound arrogance and an utter lack of concern for losing a committed cash customer over a mere $500. This response highlighted that my departure was not a moment of defeat, but a moment of firm realization. This dealership is clearly not committed to honoring negotiated prices and uses manipulative, high-pressure tactics. I urge all customers to be vigilant. This management team cannot be trusted to operate with integrity.

My experience with Capital Hyundai of Greensboro was appalling and ended with a shocking display of unethical and manipulative behavior from the top management, resulting in a wasted evening. I must first commend my salesperson, Donna, who was professional, responsive, and worked hard to negotiate a fair price, making me want to buy the car. My decision to walk away was entirely due to the dealership's management. I arrived prepared to pay cash for the vehicle at the agreed Selling Price of $57,495 (with the mandatory add-ons removed). After being made to wait for almost 90 minutes, the Hyundai Director, Ollin, presented paperwork with the Selling Price raised by $500 to $57,995— I must admit that in my focus on confirming the removal of the add-ons—which was a core part of the $57,495 agreement—I initially missed noticing the $500 price increase on the final document, a change that was presented without any discussion. When I questioned the price hike, Director Ollin became unprofessional. He drove in specifically to confront me about the discount and went on a prolonged, unsolicited rant about how he was going to dismiss (fire) the employee who gave me the deal. He used the job status of an employee as leverage to pressure me into accepting the higher price. When I finally walked away, Ollin's demeanor was the most shocking part: he acted as though I was doing the dealership a service by leaving, confirming a profound arrogance and an utter lack of concern for losing a committed cash customer over a mere $500. This response highlighted that my departure was not a moment of defeat, but a moment of firm realization. This dealership is clearly not committed to honoring negotiated prices and uses manipulative, high-pressure tactics. I urge all customers to be vigilant. This management team cannot be trusted to operate with integrity.

Total time wasters, lease scammers, eager to con the gullible, very disrespectful to the potential buyer. It's 2025, not 1995, guys. We all have hella more ways to research and buy cars these days, so any dealership that's still pulling 20th-century bait and switch and lease scams is being really badly run. Snap out of it. The leaders I dealt with today at this dealership are low on ethics and I wouldn't trust them as far as I can throw them. They're selling very marketable vehicles and still use those outdated dishonest sales tactics, just when Hyundai is starting to get a more solid reputation. Foolish and counterproductive. I (female retired teacher in her 60s) was very clear from the get-go that I was asking ONLY if they had any used Hyundai Ioniq 5 SEL's on the lot eligible for the clean vehicle tax credit. Those cars are selling like hotcakes everywhere, so I'm just checking local places and online to see if one pops up in my price range. I was at the dealership because I'd rather give my money to a neighbor in even that tiny commission than to anonymous Carvana execs. It was clear on an earlier visit working with different people that I'd done the research on several EV's and know cars in general very well, and that I had a solid sense of the market. They weren't there today to keep that in the forefront, so okay. Still, I was crystal clear on this visit that I would only spend X amount of dollars and no more, either at Subaru or Hyundai. Since I was waiting for my Subaru to finish its scheduled maintenance next door, I was happy to go on a test drive of the new edition Ioniq 5 base model, all the while being promised that they'd find a way for me to afford the car. I was tired from a bunch of things and so didn't catch on to what was happening even though I knew that was likely impossible. The young man on the test drive did a great job explaining and selling -- my dad was in sales and I've spent decades training and assessing young people -- but the trouble started when he went back to consult management. He came back with someone who had written up a total ripoff of a lease agreement for the base Ioniq 5 I'd driven, claiming to meet my cost objectives. Well, the MSRP for that car is $48,870, and you can get a VIP care package on the purchase for $899. The lease offer had so inflated the prices, including more than doubling tha VIP package to $1899 among other things, that it came out to something over $54K. So, that was dishonest and easily shown false to start with. It was foolish to pull that nonsense on a seasoned buyer who does tons of research before coming anywhere near a dealership. Someone had told me the district manager was in the dealership and really pushing them to get me in a car that day. Well, F for failure for that guy, and I'm more than a little anger that he pushed his salespeople to try to rip off an old woman. The lease for 3 years would have cost way more than I was paying on the Subaru to lease, but without any value to get from selling the owned Subaru eventually, so why try to sell that idiocy? Yes, there's a case for leasing EV's so you can buy the latest advances when the lease is over, because of constant progress in technology and design. But I'd never indicated interest in leasing, and even when I said I wasn't interested in leasing and reminded them why, the sales push just kept coming. They must have thought I was incredibly stupid (old? female? who knows?), or they really will do anything and steal from anyone to up their commissions. Disgusting crew running that show. Shop elsewhere, and maybe not at Hyundai at all if those outdated strategies are being pushed from the company overall. Lots of alternatives out there, both in vehicles and in ways to buy.