Sport Durst Hyundai in Durham including address, phone, dealer reviews, directions, a map, inventory and more

A member of the family

4507 Durham-Chapel Hill Blvd
Durham, NC 27707

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Sales: 919-794-3167

Used Cars: 919-323-3048

Hours Toggle

Sales Department

Sun 12:00pm – 6:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 8:00pm
Sat 9:00am – 8:00pm

Service Department

Sun Closed
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 4:30pm

Reviews of Sport Durst Hyundai

Overall Rating:

4.7 (out of 5)

95% recommend this dealer

376 total reviews

Showing the most recent reviews from and DealerRater.

1.4 (out of 5)

Hyundai Service Team seriously needs attention

Reviewed by Parmar from Cary, NCAugust 05, 2021

My Car was in Service for over a month. In this time there were hardly 2 call i received for an update on my car. I called the Hyundai Team number of times (10+ calls and 10+ VoiceMails) and there was no single response. I had to physically go to the location to get the status update on the car and only thing I hear was it's still work in progress with no ETA. One fine day, I received a call (after 40 days) they just mentioned it's fixed and pick up your car. I picked up the car in the morning and the Service representative mentioned Sir, your car is detailed and ready. When I checked the car, it was not even touched and dust all over the place. I asked the representative there and he said oh it's not detailed I am so sorry. This is the kind of service you get. I asked about the problem with car and the representative just read the lines from the records. They are not even sure what the problem was and just said this is what is written in the form. What kind of skill/knowledge is that? After 40 days, you get your car back without any explanation or any courtesy of cleaning the car. I could have given 0 or negative stars but there is not option. I will never recommend this dealership again.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 3

Quality of Repair 1

Maximum rating = 5

1.0 (out of 5)

Worst Customer Service Ever!

Reviewed by C Cooper from MATTHEWS, NCJune 09, 2021

It is an absolute shame that mistakes and customer service shortcomings are apparently so prevalent at Sport Durst that departmental, dealership and even corporate leadership is numb to addressing it in a timely and definitive manner. “I’m too busy” is not an excuse for poor customer service – if you had better trained employees and made fewer mistakes, you would be less busy. But I have a feeling that problem will rectify itself when customers stop coming. It is telling that management names and contact information is omitted from their website – they do not want to hear from you. There are two types of customers at Sport Durst Hyundai; 1) Prospective customers they will tell anything to make a sale and, 2) Former customers they never want to hear from again because they already have your money. Do not reward this type of incompetence and abhorrent customer service by patronizing them. Let’s be frank, Dealerships add little to no value to the car buying process. Their only role is to complete paperwork accurately and provide local customer support for the products they sell. Sport Durst fails monumentally on both accounts. Below are just a few highlights of my horrendous experience with Sport Durst/Millennial Automotive Group. - Called sales rep (Taylor) and asked her to do walk around of vehicle to note any damage as I would be driving from 2 ½ hours to purchase a demo car. Rep indicated no damage yet when I arrived there was very visible damage to the rear bumper. - Finance Director (Dennis) misrepresented terms of CPO warranty indicating that service under the warranty had no customer copay/deductible and that the warranty period would commence from the date and mileage the vehicle was delivered to me. Both statements are inaccurate and contradicted by the CPO Warranty terms and conditions posted on Hyundai’s website and in the paper work he provided to me. Also did not sign the CPO documents and listed incorrect lienholder on sales documents. - Left repeated messages for Finance Director, Sales Manager, General Manager and even the MidAtlantic sales director for assistance in acquiring the corrected documents. No response to emails and verbal promises to provide were not followed-through. Excuse given was that they were busy and had paperwork everywhere - that's encouraging - Plates were deliver to dealership for pickup (2 1/2 hrs away) despite assurances they would be mailed to me directly.

  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair N/A

Maximum rating = 5

1.0 (out of 5)

False advertised pricing and rude sales person

Reviewed by Jim from Harrisburg,PAApril 23, 2021

Called to check the availability of one of their cars they advertised on here, the sales person claims the listing price on is a “mistake” and the real price is over 1500 of the listed number. Sales person told me the listing is a “mistake” and they will change it right now when I question them why the prices are different. It’s been over a week now, the particular car is still listed at the lower price. Sales person had a rude attitude and unprofessional language throughout the conversation.

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities N/A

Customer Service 1

Buying Process N/A

Quality of Repair N/A

Maximum rating = 5

About Sport Durst Hyundai

Sport Durst Automotive Group located in Durham NC. Chrysler Jeep Dodge and Ram. We are The Research Triangle Park Local CDJR.

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