Crenshaw Hyundai

I recently had a deeply frustrating experience at Crenshaw Hyundai. I initially spoke with a sales rep named Jeremy over the phone regarding a specific Palisade model listed on their website (I even had the stock number). Jeremy confirmed the car was available and encouraged me to come in. I also discussed a trade-in offer from CarMax and asked about a $2,000 discount shown online. He assured me that he’d either match it or factor it into the trade-in deal. Everything sounded good — until I actually arrived. Here’s where it fell apart: Jeremy wasn’t there for the appointment, though I was told they were expecting me. I asked about the specific car — instead, I was shown several other models and was told they were “trying to find it” across their three lots. After an hour of waiting, I was informed the car had been sold three days ago. Why did Jeremy tell me it was available? A manager then said he could source a similar vehicle for the same price the next day. I said I’d consider it, and they brought me a single VIN on paper, no photos or details. I asked for basic information and a breakdown of the deal. Instead, I was told to agree on price first — which was $4,000 more than the original listing. When I pushed back and asked for clarity before signing anything, the rep suddenly told me the offer was no longer valid because I didn't commit earlier — to a deal with no written specs, no photos, and no transparency. 🚨 Bottom Line: Misleading info to get you in the door High-pressure tactics Refusal to provide basic details before demanding a signature Price bait-and-switch behavior I cannot recommend Crenshaw Hyundai based on this experience. Do not sign anything until you see all details in writing, and double-check that the vehicle exists and matches what was promised. This was the worst dealership experience I’ve had — completely unprofessional and deceptive.

All the sales and financial reps were nice and professional. The entire deal went smooth and rather quickly

Great customer service! Al Camacho was an amazing sales rep and was super kind throughout the entire experience and answered any questions I had.