Atlantic Hyundai

The worst dealership experience possible. Avoid. We bought what was supposedly a Hyundai Certified Pre Owned 2023 SantaFe. CPO stipulates that vehicles pass a 173 point inspection. Not at Atlantic Hyundai. When our SantaFe arrived, shipped to us out of state, it was obviously well short of CPO status. It was badly abused. Atlantic asked us to send an estimate of the cost to get it to CPO status from a local Hyundai dealer. We paid for this evaluation at our own expense. The amount? $17,800. To get a $32,000 vehicle to where it can legitimately qualify as Certified Pre Owned. $17,800. Not a minor oversight. Damaged wheels, tires, front end, slashed leather seats, glass fragments in the dash, cigarette burns, body damage. A window sticker and dealer marketing plates proudly celebrating "Certified Pre Owned". And trashed. The result? Silence. Hyundai Motors USA, the NY Attorney Generals office and the FTC were involved. Silence. No willingness to address any issue. No calls returned to anyone. A month went by. No plates, no taxes paid. The vehicle transit tag expired and it can no longer be driven. Silence. No calls returned Avoid these people. There are no words to describe their ethics.

Thieves! 1) Car still has same issue 2) Should've been covered under warranty 3) Paid by phone because Svc Dept was going to be closed when I picked up car. Was charged a different price than the total I was quoted when I paid 4) Supposed to get free oil changes. I was charged. 5) Parts I was told would be changed weren't. Car still has same part I installed myself 6) Left messages, no call back Going to file dispute with credit card company

## SCATHING REVIEW: Atlantic Hyundai Service Department - A Masterclass in Incompetence and Deception **STAY FAR AWAY.** My experience at Atlantic Hyundai’s service department wasn’t just bad—it was a cascading disaster of dishonesty, negligence, and outright contempt for customers. If you value your time, your vehicle, or your sanity, **RUN**. ### The Downward Spiral: 1. **Predatory Upselling:** Brought my top-tier Sonata in for a *simple software update*. Immediately, they tried hustling me for unnecessary new tires. Fine—annoying, but typical dealership behavior. Then came the first lie: "It’ll take 2 hours." 2. **3.5 Hours Later... Disaster:** Anthony (the face of this fiasco) emerges to announce they **bricked my car** during the update. It wouldn’t start. Their solution? A "rare" part was needed, with a **2-month backorder**. My premium sedan? Held hostage. Their "courtesy" loaner? A bare-bones Kona that felt like a golf cart. 3. **The Loaner Shakedown:** A month and a half into this nightmare, Anthony calls demanding the Kona back *immediately* because they "needed it for the sales floor." **Unbelievable.** They break my car, strand me for months, then try to leave me *completely* without transportation? I refused point-blank: "You get the Kona when I get MY Sonata back." 4. **The "Corporate Miracle":** After escalating to Hyundai Corporate and getting a case manager involved? **POOF!** Like magic, Anthony calls *the very next day*: "Good news! The part arrived and your car is fixed!" **LIES. ALL LIES.** There was no 2-month backorder. They sat on my car for weeks, only springing into action when corporate cracked the whip. This wasn’t service; it was **calculated negligence** until forced to act. ### Why They’re Unforgivable: * **They Created the Problem:** A routine software update **disabled my car**. Their incompetence started this. * **They Lied About Timelines:** The mythical "2-month part delay" evaporated under scrutiny. * **They Tried to Abandon Me:** Demanding the loaner back early showed zero regard for my needs. * **They Only Respond to Threats:** Accountability only exists here if you scream loud enough to corporate. * **They Treat Premium Customers Like Trash:** My high-end Sonata deserved better than being sidelined for a base Kona and bureaucratic limbo. ### The Verdict: Atlantic Hyundai’s service department is a toxic blend of ineptitude and deceit. They break cars, lie about repairs, abandon customers, and only fix problems when publicly shamed by their own corporate overlords. **They turned a 2-hour update into a 2-month ordeal and tried to make it MY problem.** **I AM DONE WITH HYUNDAI FOREVER.** And judging by the avalanche of 1-star reviews detailing similar nightmares? **I’m not alone.** Save yourself the rage and take your business literally anywhere else. Atlantic Hyundai Service doesn’t deserve your keys, your time, or your money. **Rating: 0/10** (If I could give negative stars, I would).