Miller Hyundai

We had a wonderful experience with Miller. Very courteous, knowledgeable and professional. We worked with Zackary who was great! We bought the van!

I would give Miller Hyundai in Vestal, NY, zero stars if this were an option, but unfortunately, it is not. I have always been a customer of Miller, buying a new Hyundai from them, and having my second serviced there and all of the warranty recalls. I spoke with Roger in the service department regarding the excessive oil consumption on my Hyundai, and he quoted me "$44+ tax for the Oil Consumption Test". I wrote all this down while I spoke with him on the phone. I followed up by asking him if there were additional fees, to which he said "no." When I found out Hyundai Corporate wouldn't cover the test, another service advisor called and said the test would be nearly $180! I told him what I was told, and he became argumentative and rude. I then spoke with the Service Director, Ralph Tanzani, who insulted me by saying, "Roger or I was probably confused." Ralph decided to put profit over promise and failed to honor the original price stated. Ralph offered a minor concession, but nowhere near the price I was quoted. To add further insult, Ralph retorts, " I can't coach you on what to do with your vehicle." It's ironic as he's a service advisor. Overall, I would highly recommend anyone not to use Miller Hyundai as they put profit over-promise and are highly disrespectful to customers. It's worth the trip to Ithaca or even shop with other car manufacturer brands.

I’ve been buying cars for more than 40 years and this was the best experience I have ever had. Honest, no pressure and very pleasant. Sam Chinyauong was awesome and I don’t think I will ever buy another car from anybody but him. Sam went above and beyond to help and prepare my car for pick up. Even something as simple as the battery on the fob getting low we called him and had a battery in the mail in 2 days. Great experience Miller, I’ll be back.