Matthews Hyundai of Syracuse in Syracuse including address, phone, dealer reviews, directions, a map, inventory and more

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2601 Erie Blvd E
Syracuse, NY 13224

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Sales: 315-445-7900

Used Cars: 315-907-4920

Reviews of Matthews Hyundai of Syracuse

Showing the most recent reviews from Cars.com. To see all reviews visit Cars.com.

Overall Rating:

4.9 (out of 5)

988 out of 995 people said they would recommend this dealer

1 (out of 5)

Horrible products

Reviewed by TD in WatertownMay 04, 2021

Bought a 2021 Hyundai Kona SEL plus not too long ago from this dealership. Before taking it off the lot, I wanted to do a 360 spot check. I found so many scratches on this “new vehicle” and they initially played it off as cleaning residues. I had to show them every single paint scratch with my finger. They then told me to bring it in next week and they will take care of it. After the second visit and another car detail, new paint deficiencies were caught and brought to their attention. I honestly believe they purposely damage the customer’s new vehicle. Took it back a third time and the paint deficiencies are still there! This must be a joke to tell me to bring my “new car” back and forth with each trip adding 120 miles to the car. I told the GM I’m done. You guys can’t do your job. I’ll go home and accept your joke but I don’t know how the owners can sleep at night. Incompetence from the top to the bottom, except for Mr. Greg. To all new buyers, spot-check your new car before you take the new car off the lot!! Teach this dealership to accept responsibility and accountability for their actions. You can see the photos as proof of their "new car".

Customer Service 1

Buying Process 1

Quality of Repair 1

Overall Facilities 1

Maximum rating = 5

5 (out of 5)

A very happy customer

Reviewed by Amy in Syracuse, New YorkJanuary 20, 2021

I bought a 2021 Hyundai Kona on Wednesday January 13th (after my 2016 accent was totaled by a dump truck. Everyone was great. The finance man was awesome, the people at the desk and computer under the tv on the wall were very nice. Nida was my sales lady. She was very sweet, personable, professional and helpful. Prevash was also a very nice sales man as well. Highly recommend!!

Customer Service 5

Buying Process 5

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

5 (out of 5)

Great service

Reviewed by Martha in Syracuse, NYOctober 04, 2017

Excellent salesman who met my expectations. He worked hard to get me the car I wanted at a price I could afford. And...he made it possible to drive my new car off the lot the same day. Detailing of the car was well done.

Customer Service 5

Buying Process 4

Quality of Repair N/A

Overall Facilities 5

Maximum rating = 5

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