Hyundai City of Bay Ridge

This was the worst new car buying experience Ive ever had. Hyundai City of Bay Ridge lured me in under the promise of selling a brand-new vehicle, but what I received was far from that and the paperwork later revealed they had sold it as used while pushing me into financing with double charges (yes, they did not honour the full promised discount).The car was delivered without a proper pre-delivery inspection, and it showed: it had scratches, dents, a broken door handle, a missing tire kit, and no full tank of gas. This is not how a new car should be delivered.When I raised concerns, they didnt own the issue instead, they kept calling me back in with vague reassurances but no real resolution. I also reached out to Hyundai USA, and was disappointed to see the lack of accountability at the brand level as well.This is not how you treat a customer. I trusted this dealership and expected transparency and basic professionalism. Instead, Im left with buyers remorse, a damaged vehicle, and a brand I no longer feel loyal ***** sharing this so others dont fall into the same trap read the fine print, and dont take their new car promise at face value.

I'd rate a 0 if i could. Made an offer on a car listed for $23.5k. and several issues immediately. That price is only if you pay $2k. down. Then, paperwork fee is high, ok, $499 while other dealerships are more like $175.. fine. and then... oh.. there is an $1895 pre-inspection fee... Highway robbery, unethical, and a scam. No wonder the bad reviews... I was going to ignore the reviews because the deal seemed good... but of course, the $23,500 car is actually $28k with just their fees! Avoid and look elsewhere. Found a nice one for $23,900 with a straight talking dealer and only fees are the $175 doc fees.

Leasing my 2025 Hyundai Kona was by far the best car leasing experience I've ever had. It was an absolute pleasure working with Nephew Moe—his dedication and support made the entire process seamless. I'm beyond thrilled with my new car and couldn’t be more grateful to Nephew for making it happen.