Lia Hyundai of Albany in Albany including address, phone, dealer reviews, directions, a map, inventory and more

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945 Central Ave
Albany, NY 12205

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Sales: 866-452-6793

Used Cars: 866-454-2479

Hours Toggle

Sales Department

Sun 11:00am – 4:00pm
Mon 9:00am – 8:00pm
Tue 9:00am – 8:00pm
Wed 9:00am – 8:00pm
Thu 9:00am – 8:00pm
Fri 9:00am – 6:00pm
Sat 9:00am – 6:00pm

Service Department

Sun Closed
Mon 7:30am – 5:00pm
Tue 7:30am – 5:00pm
Wed 7:30am – 5:00pm
Thu 7:30am – 8:00pm
Fri 7:30am – 5:00pm
Sat 8:00am – 5:00pm

Reviews of Lia Hyundai of Albany

Overall Rating:

4.7 (out of 5)

95% recommend this dealer

860 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Service Department needs much Improvement

Reviewed by Service Department needs Improvement from Valatie NYSeptember 25, 2022

I have 2 2021 Hyundai Palisades. The cars are excellent very comfortable, great gas mileage and very dependable. I made appointments for both vehicles one on 9/22/22 at 830 and the other 9/23/22 at 8:45. When making the appointment by phone the lady asked for Vin numbers, mileage as well as other questions. I told her I wanted service Hyundai’s free services agreed to at purchase New York State Inspections and any recalls done on both vehicles. I dropped first vehicle off on the evening of 9/21/22 to be picked up at 11 am 9/22. I had plans on leaving the second vehicle when picking up the first. Because I live 30 miles from the dealership I try to be as as efficient as possible. When I arrived at noon on 9/22 I was told by a female coordinator that the service couldn’t be done because it wasn’t due under Hyundai’s maintenance terms. Also the recall wasn’t done or the NYS Inspection. The coordinator wasn’t very customer service oriented. I wasn’t very happy told to forget it and cancel the second vehicle. The next day I received a message from another coordinator wanting to reschedule the appointment I missed. In my estimation the service department needs a lot of improvement!!!!

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Overall Facilities 2

Customer Service 1

Buying Process 3

Quality of Repair 1

Maximum rating = 5

5.0 (out of 5)

Mike Carpenter, service associate, is always wonderful.

Reviewed by joanne.espositoSeptember 09, 2022

Mike Carpenter, service associate, is always wonderful. They all know me as I have a 2015 Genesis and have come there always. My only issue is NOT getting a Loaner when I have work done, as was promised when car was purchased. This has occurred in the last 2 years. Everyone is competent and pleasant. Too many people have left employment there so I am there longer than most (??)

  • Does recommend this dealer
  • Came in for service or repair

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

5.0 (out of 5)

Cassandra Storm was very professional and helpful in our

Reviewed by JamesdelbelsoSeptember 09, 2022

Cassandra Storm was very professional and helpful in our purchase of the vehicle. I give her my highest approval rating.

  • Does recommend this dealer
  • Shopped for a new car

Dealer Response

James, Thank you for taking the time to leave Cassandra this positive review! We are so glad that she took great care of you, and she will be honored to hear of your kind words. We warmly congratulate you on your new vehicle- on behalf of the entire team! Safe travels!

Overall Experience 5

Customer Service 5

Quality of Repair N/A

Friendliness 5

Pricing N/A

Maximum rating = 5

About Lia Hyundai of Albany

Lia Hyundai of Albany offers a large selection of New and Used inventory with full value reports and in market data. Visit us today at LiaCars.com!

BEST PRICE GUARANTEE
(New car purchases only. Find a lower price on the same vehicle with the same benefits and options and we'll meet or beat any advertised price from our competitors. Limited to dealerships within a 50 mile radius of purchase location.)

COMPLIMENTARY SHUTTLE SERVICE

FREE LOANER FOR OVER NIGHT SERVICE
(Major services only.)

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  • No cost, no-hassle negotiation
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