Route 1 Hyundai

Was looking at pre-owned Hyundai Palisade and was interested in one and the salesman came back with an additional $5700 in phony fees in addition to what usually tax, tags, registration, and title fees ballooning the price to $9,000 above MSRP. I left immediately. They’re not serious at Route 1 Hyundai about making sales. If I lived in NJ, I would consider reporting them to the attorney general for questionable practices.

Worst service ever. I did my car servicing here and after servicing it started making noise. When I asked them why it is happening they said to drop the vehicle and they will call me next day. They never called me, I had to call them multiple times and they will put me on hold saying someone will reply. After calling multiple times they said my brakes have to be replaced, it never had problems earlier and now after servicing it started making noise. They did multipoint inspection and they never said anything about it. It is not just with me, I saw multiple customers they are always asking something has to be replaced. Very rude customer service. I will never come to this place again.

I want to start by saying I love my Genesis G-80. I have had it since January of 2017. I only have 43k miles on the car. In January of this year, my front and back brake pads were replaced, and my rotors resurfaced. I gave the car to my daughter in April. The car was making noise, and this was roughly 3 to 4 months since I paid $1,200 for my brakes. I was told that although the car was only driven approximately 1,500 miles, the fact that it sat outside for 3 weeks without being driven caused the rotors to rust, and it would now cost $2k for new brakes. I was aggravated and tried multiple times to call the dealership to work something out. It's insane to pay $1,200 for brakes and 3 months later to pay another $2k. I have received no response from the dealership. Once again, love the car, but I would never buy or request service from this dealership again.