Nashua Hyundai

Service department is absolutely awful! They NEVER answer the phone to give you updates on your car, forcing customers to DRIVE there in person. Our daughter's car has been there off and on since February 2025 and is now getting it's SECOND engine. General Manager - Nate Green - also doesn't return phone calls. When he finally answered the phone and spoke with us, he was unapologetic for the struggles we've had and for the abysmal customer service at the dealership. We went IN PERSON to check on our Tucson - has been there this time since September 22. The service person got our name, went to the back room, came back out front, ignored us and asked the NEXT person in line if they could be helped - ignoring us as we stood there. The service people say they have vehicle "loaners" to give out but we have NEVER gotten one and the car has been worked on several times since February! They lie, refuse to back up their work with an extended warranty for what they've done - and are TOTALLY 100% UNAPOLOGETIC - NEVER APOLOGIZED - Nate Green, General Manager, actually said the dealerships "can't" do that - only Hyundai sets the warranty on parts and you "get what you get". Horrific!!!

Service department NEVER answers the phone. When we want an update on our car - which has been there for a month- we have to drive over and check on it in person. Once you get there, someone might offer to help you - or you might wait for a very long time before anyone says a word to you. One day we were there, another woman was yelling at them because she had had to drive in from Boston to check on her car. They say they give out loaners - but NEVER have one available. They lie about everything - told us our car was good to go and then the engine failed two days later - and now have had it for a month! General manager - Nate - was totally unapologetic - and refused to give us an extended warranty or stand by the "service" that they just performed - claiming that all warranties are given by Hyundai - and the dealership "can't do anything" about that. Also - why are Hyundai engines so bad!? This is the SECOND one they've put in - I don't trust them and I will NEVER buy another Hyundai - AND the dealership should be ashamed of their abysmal treatment of customers!!!!!

LIARS - I brought my daughters 2018 Tuscon there for warranty work and lets see how many lies. 1) We don't make the decision if yo get a loaner car or not, Hyundai Corp tells us, LIE! 2) We are a small dealership but somehow all the other dealerships bring them all the service work. LIE! 3) We don't make the decisions about repairing the car under warranty, We only do what Hyundai Corp tells us. LIE! 1) replaced the engine at 70,000 miles and even though the warranty says 100,000 Hyundai Corp says you have to pay $1,300 dollars. LIE! 2) The engine we put in is fine, there is no check engine light. Oh, you have to drive it faster than 10 MPH to feel the car surge and sputter. The engine we put in and said was good is actually no good and we need another 5 weeks to replace that engine and by the way the waiting list for a loaner is longer than the 5 weeks. LIE! This is all after getting a new transmission, catalytic convertor and 3 oil changes to prove the original engine was no good. So 10 to 15 quarts of oil go into the NEW catalytic convertor and it has less than 3000 miles on it but it will be out of the 1 year warranty because their useless tech says it is fine. The same tech who put in an engine that lasted 500 miles but "it was good to go" Also the General Manager refused to talk with me and had the lying service manager call me back when I call ed to complain about the service manager. Coward