MacMulkin Chevrolet Cadillac in Nashua including address, phone, dealer reviews, directions, a map, inventory and more

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3 Marmon Dr
Nashua, NH 03060

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Sales: 603-635-4450

Used Cars: 603-635-4486

Hours Toggle

Sales Department

Sun 8:00am – 6:00pm
Mon 8:30am – 8:00pm
Tue 8:30am – 8:00pm
Wed 8:30am – 8:00pm
Thu 8:30am – 8:00pm
Fri 8:30am – 7:30pm
Sat 8:30am – 6:00pm

Service Department

Sun 8:00am – 4:00pm
Mon 7:30am – 6:00pm
Tue 7:30am – 6:00pm
Wed 7:30am – 6:00pm
Thu 7:30am – 6:00pm
Fri 7:30am – 6:00pm
Sat 7:30am – 4:00pm

Reviews of MacMulkin Chevrolet Cadillac

Overall Rating:

3.9 (out of 5)

73% recommend this dealer

91 total reviews

Showing the most recent reviews from Cars.com and DealerRater.

1.0 (out of 5)

Macmulkin Cadillac is WHERE NEVER to SHOP!!!

Reviewed by Drai from Nashua ,NHSeptember 16, 2021

Awful service, Art in Mgmt needs to go and learn customer service as does the rest! Buy elsewhere!! Do NOT buy at Macmulkin Cadillac !!!!! There are much better dealerships that give great customer service and care about the customers and are NOT out to fill their own pockets!!!!! Can’t get any worse!!! Buy ANYWHERE other than there!!!!

  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase

Overall Facilities 1

Customer Service 1

Buying Process 1

Quality of Repair 2

Maximum rating = 5

5.0 (out of 5)

Awesome service

Reviewed by THOMAS POZERSKI from Plymouth, MAMay 31, 2021

Great efficient service. My sales person Ian Wright was awesome and the repair rep Jannetta was great!

  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase

Overall Facilities N/A

Customer Service 5

Buying Process 5

Quality of Repair 5

Maximum rating = 5

1.0 (out of 5)

Deplorable customer consideration/service

Reviewed by Kylee from MassachusettsMay 30, 2021

This will be a long review but important to get a full picture of how awful this dealership treats customers. First I will review the service department- I have had 2 interactions with the service department that left me seeing red. The first time, I had my truck diagnosed at another Chevy dealership and due to the slimy fine print in the warranty (that was not explained to me) there was a clause that service provided had to be done at MacMulkin alone, even if they were booked 3 weeks out and it’s a safety issue. Anyways, I told them the issue which was already diagnosed and the service department must have “known better” and decided to replace another part. Well, I picked my truck up and surprisingly the part they fixed wasn’t the issue and I then had to drive back the 45 minutes to have them replace the part that I told them was the issue. My next experience was today. I waited a few weeks for an opening in the service department to diagnose and fix a few issues with my truck. They called early this morning stating “Why is your truck here? You don’t have an appointment and I have no paperwork.” I was livid since I knew I had an appointment. They called back later to say they found the paperwork and “will see what they can do.” Obviously very organized department. I called about 30 minutes before they closed to see what their diagnostics were and come to find out THEY DIDN’T EVEN LOOK AT MY TRUCK!!! They stated they could probably “get around to it” on Tuesday. This is not respecting a customers time or money, it takes me 1.5 hours to drive there and back not to mention the gas wasted for no reason all while having a scheduled appointment made weeks prior. The complete lack of consideration is unbelievable. Now here’s a synopsis of my purchasing experience with their fantastically incompetent sales department. I will state that they corrected the sales issue later but that’s when I ran into the sneaky salesman that omitted that the warranty was only for that dealer when I made it clear that I wanted a nonexclusive warranty- April 04, 2017 "Poor customer service " - KyleePerrotta The customer service was deplorable. I called and spoke to a Steven G on the phone about a vehicle. That same day my husband went up to see the vehicle and spoke to a Larry who gave him his "absolute lowest price" I went online and check the stock number only to see the price on the website was $2,200 less than Larrys "lowest price". So he called Larry when he got home in which Larry had to "go look into it" two times and call back. Then I went up the next day and was told by Steven G to talk to a Steven B when I arrived and that the vehicle would be pulled up for me and even set up an apt time. I get there and the receptionist wouldn't allow me to speak to Steven B and directed me to speak to Larry once again. Well Larry was selling another vehicle to a couple and was occupied but they wouldn't let me speak to any other sales member. I was beyond annoyed at this point, and didn't feel like a valued customer. I spoke to a Phil and he couldn't locate the trucks keys or the truck that was supposed to be out front for my "scheduled appointment." Then Larry attempts to juggle selling me a truck as well as the couple he was originally taking care of. Then Larry takes my keys and has someone else check out my vehicle. That person normally works in used vehicles and is not familiar with the new car department. He comes back with an extremely low number on my vehicle, roughly 7k UNDER the KBB trade in amount. At this point they have killed my patience level and I go to the game manager, get my keys back and leave. They are unprofessional, under staffed, unorganized, and sleazy since they have quoted prices higher than marked online and low ball trade ins. They must not value customer service.

  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase

Dealer Response

We apologize for any inconvenience. Please contact Art xx. Denis at 603-888-1121 so we can help resolve this issue. Thank you.

Overall Facilities N/A

Customer Service 1

Buying Process 1

Quality of Repair 1

Maximum rating = 5

About MacMulkin Chevrolet Cadillac

At MacMulkin please review our extensive inventory of cars trucks and SUV's. We work hard to get you into the vehicle you have always wanted. That new or used vehicle is waiting for you and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available.
Our service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs let us service your vehicle. Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none.

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